Director, Used Car Acquisition

Servco is looking for a Director of Used Car Acquisition to lead and manage the centralized Buying Center operation across Servco’s dealership network, with a primary focus on sourcing used vehicles from private-party sellers and optimizing inventory flow through data-driven acquisition and pricing strategies. The role also oversees operational support for the Flex fleet and vendor coordination efforts, ensuring that vehicles across both channels are acquired, prepared, and ready for retail, wholesale, or rental use.

This role reports directly to the General Sales Manager of Used Car Operations and collaborates closely with cross-functional leaders to ensure alignment in acquisition strategy, documentation, reconditioning, and customer handoffs.

KEY OUTCOMES:

Servco Buying Center (SBC):

• Provide end-to-end leadership for the SBC’s direct-to-consumer acquisition model
• Communicate SBC’s process and value proposition to prospective customers (sellers).
• Support the Purchasing Specialists in effectively closing private-party sales through coaching, documentation review, direct communication with the seller, and escalation handling.
• Oversee appointment scheduling, inbound/outbound lead management, and purchase documentation accuracy.
• Develop training programs for SBC team members and coach them on sales follow-up, appraisal tools, customer interactions, and documentation standards.
• Maintain and improve the SBC sales and follow-up system using the CRM and Digital Retailing to drive referral and repeat business.
• Utilize digital tools (e.g., Max Digital, Clear Car, KBB, Manheim, Servco Web, etc.) to guide and verify appraisal values.
• Ensure all seller paperwork is complete and accurate, including registration, ID, title, and payoff documentation.
• Maintain reporting dashboards to track vehicles from purchase through recon to frontline readiness.
• Leverage market and internal data to analyze used vehicle performance, pricing, and other key metrics, staying informed on broader market and dealership inventory trends to guide vehicle purchasing strategy.
• Collaborate with marketing and leadership to prioritize incoming leads and inventory.
• Work with cross-functional teams to continuously enhance the SBC’s digital experience.
• Drive increased vehicle acquisitions from Manheim Hawaii auctions.
• Work closely with the Service and Sales departments to expand vehicle acquisitions from the service lane and improve conversion of internal service lane leads.

Flex Operations:

• Own and oversee all operational aspects of the Flex department, ensuring alignment with broader organizational goals and execution of key Flex initiatives
• Partner with the Flex Inventory Coordinators to ensure the operational readiness of the fleet—including cleaning, inspections, document control, and vendor coordination
• Provide direction and oversight for vehicle servicing, recalls, safety checks, and compliance documentation (registration, title, etc.)
• Conduct regular audits of key logs and inventory documentation; work with team to resolve discrepancies
• Lead scheduled team check-ins and guide task prioritization across cleaning, shuttling, in-fleeting/de-fleeting, and vendor coordination
• Work with vendors on insurance claims, damage assessments, and reconditioning timelines
• Oversee ordering and budget tracking for cleaning supplies, tools, and other inventory needs
• Support setup and teardown of fleet operations stations and logistics support as needed

Team Development:

• Lead, train, and mentor team members across both SBC and Flex operations
• Establish and monitor individual performance expectations and KPIs
• Provide regular coaching, feedback, and skill development to align with evolving operational needs
• Identify process improvement opportunities and implement consistent SOPs
• Conduct regular team meetings and collaborate with GSM to align department direction with broader strategic goals

QUALIFICATIONS:

• Bachelor’s degree in Business or Marketing
• Minimum five years of automotive management experience which involved appraising trade-in vehicles and purchasing pre-owned vehicles
• Valid driver's license and clean driving record
• Able to operate standard and automotive transmission vehicles
• Hawaii State car sales license
• Knowledgeable of required auto sales laws, policies, and procedures
• Proficient with Microsoft Word and Excel
• Proficient with dealer management system
• DealerTrack knowledge preferred
• Strong verbal and written communication skills
• Excellent customer relations skills