Account Support Administrator

Amalgamated Bank is looking for an Account Support Administrator to provide client and administrative service and support to the Commercial Banking team. 

By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions: 

1.Work closely with the Account Executive team to provide client support where required

2.Perform all new account openings and account maintenance within Commercial Banking based on client request and supporting documentation including but not limited to: Commercial, Commercial Real Estate and Nursing Homes segments

3.Review Account Opening Packages for accuracy prior to activating accounts in Horizon

4.Open and maintain all Commercial Real Estate tenant accounts

5.Assist in maintaining and monitoring Nursing Home accounts

6.Process client refunds and waivers as required.

7.Process RSA token requests coordinating with Account Executive and Info Security teams

8.Setup clients in account analysis system (XAA) as prescribed by billing setup forms

9.Process monthly billing including but not limited to: running preliminary billing cycle, making adjustments as necessary and processing final billing

10.Review daily and monthly reports including, but not limited to: new accounts, account maintenance, XAA preliminary statements, XAA waivers, XAA maintenance changes, fee refunds, Nursing Home reports, RDC returns, ACH debit origination returns, Third Party Payment Processor audits

11.Maintaining basic functions in XAA i.e. making changes to billing dates, client setups, price list,etc.

12.Process credit report request as needed by underwriting and relationship team(s)

13.Run prospective borrowers through Know Your Customer (KYC) process including but not limited to OFAC, LexisNexis and various AML systems

14.Start all Commercial Real Estate loan packages by processing initial deposit, assigning mortgage number, creating digital loan file, etc.

15.Provide and perform clerical related duties in department as directed. Maintain neat and accurate file and records of department and client correspondence, statement and files; photocopy and file correspondence, documents and reports. Daily scanning of documents ensuring all is appropriately indexed and reviews.

16.Process stop payments, internal account transfers, and Online Transaction Entries (OTE) in adherence to departmental procedures

17.Research and follow up on outstanding issues, inquiries or documents on Commercial accounts to ensure timely completion and resolution

18.Order checkbooks and deposit slips for clients

19.Maintain attendance records and complete weekly timesheets

20.Prepare department invoices within Concur

21.Reconcile designated Commercial accounts on a daily, weekly and monthly basis depending on reconciliation cycle

22.Perform other administrative duties as assigned such as scheduling, meeting management, and record keeping

23.Support the retail branch by performing both teller and customer service functions according to needs (DC and SF branches only). 

24.Open and close the branch in the absence of the branch officers (DC and SF branches only).

25.Perform other duties as directed.

Knowledge, Skills and Experience Requirements 

1.College bachelor’s degree, preferred but not required.

2.Two to three years general office experience in a fast paced atmosphere.

3.Robust knowledge of PC, preferably Microsoft Office software package (Word, Excel, Outlook).

4.Exceptional verbal, written communication and interpersonal skills.

5.Strong attention to detail and accuracy.

Our job titles may span more than one career level. The starting base salary for this role is between $25.00 – $30.00 per hour. The actual base pay is dependent upon many factors, such as: training, transferrable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.