Emergency Medical Technician - F/T

Job DetailsJob Location: Crisis Center of Tampa Bay - Tampa, FL 33613Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $24.00Travel Percentage: NoneJob Shift: AnyJob Category: Health CareCRISIS CENTER OF TAMPA BAY

POSITION DESCRIPTION – Emergency Medical Technician (EMT)

Position Details

Job Status:  Non-Exempt

Reports to: Field Operations Supervisor

Department: TransCare Operations

Position Summary

The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.  The Emergency Medical Technician (EMT) position supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while providing a safe and hazard-free environment.

Strategic/Transformational Duties and Responsibilities

Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.
Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional/Administrative Duties and Responsibilities

Provides quality patient care utilizing a thorough knowledge of protocols for all medical situations.
Assesses, treats, and transports patients with appropriate techniques, resources and equipment while maintaining the highest standard of patient care.
Assists and secures passengers as required.
Maintains radio communication with the Systems Status Controller and responds to calls in an expedited manner; follows predetermined route and/or daily manifest.
Ensures operational excellence by meeting or exceeding the following metrics:

Average on-task time for a total call from beginning to end is 60 minutes or less.
Average hospital turnaround time is 20 minutes or less.


Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient at the scene and in transit to the receiving medical facility for purposes of records and diagnostics; includes all insurance information for purposes of billing and reimbursement.
Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers and those in the EMS system.
Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
Arrives for scheduled shift on time and ready to deploy.
Conducts pre-trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response-ready.
Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor, as required. 
Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
Performs other such duties as may be assigned by the Field Operations Supervisor.

Required Competencies

Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and resu