Marketing Operations Manager, Brand Audience Expansion

Company Description

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to thousands of employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Moving at our pace brings a lot of change, complexity, ambiguity—and a little bit of chaos. We thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you:

• Care deeply about what you do
• Excel by seeking professional and personal hypergrowth
• Are resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get s**t done and move forward
• Work digital-first for your daily work

Job Description

We are in search of a Marketing Operations Manager  to join the Brand & Audience Expansion team and support the operational execution of critical missions.

As Marketing Operations Manager,  you will manage and collaborate with cross-functional  peers on the Brand and Audience Expansion team to  plan, produce, coordinate, and track the results of brand and marketing campaigns on a mission to inspire and empower more entrepreneurs. You will also be responsible for creating the tools and processes that help our leadership make decisions and better understand how our team is tracking against our goals.

You would be an ideal candidate if you are hands-on and thrive in a fast-paced, ever-changing environment. You are highly organized and thrive on designing thoughtful processes and systems to help teams thrive. You are a self-starter that enjoys navigating ambiguity through experimentation and iteration and who knows how to solve problems that are not well defined.

You’ll get to do things like:

• Ensure teams have a strong operating systems and rituals to enable information flow, improved decision making/ execution, alignment, accountability and  feedback
• Own key tasks and process that keep our critical brand programs organized and on-track, always aiming to find the right tool for the job
• Develop a deep understanding of how teams work and what’s in their way, to solve bottlenecks, streamline communication, and help us focus and move faster
• Executing internal/special operational projects, to improve the team experience, drive operational improvements, and best practices across the team
• Collaborate with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities/risks

Qualifications

• Curious and resourceful - creative problem-solving skills and a “get stuff done” attitude
• Experience with business operations, marketing operations, go-to-market or project management
• Ability to be proactive and relentless: capable of seeking information independently, solving conceptual problems, and corralling resources and delivering results
• Great cross-functional team player, always ready to roll up your sleeves and work in the details
• Strong  communication skills, including presentations, and facilitation
• Strong analytical skills; Proficient with Excel/GoogleSheets
• Comfortable in a fast-paced, ambiguous environment

Bonus points if you have the following

• Retail or Partnership management experience, including vendor and  contracts management
• Strong understanding of supporting teams through procurements and creative processes including experience planning, managing, and executing projects related to marketing campaigns (digital, experiential, external partners etc)
• The ability to embrace uncertainty and run with risks

Additional Information

We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort. We're looking forward to learning more about you and your interest in joining the team.