Global Technology Business Enablement - Business Support Manager II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

The candidate will work within the centralized business management support team for Global Technology Business Management & Controls providing vertical support for one or more members of the BMC SLT and their organizations. Role consists of building business strategy, managing routines, overseeing and executing hiring and forecasting, and other diverse administrative functions. 

The role requires a strong business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes. This role communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. The ideal candidate will build a thorough understanding of the business unit’s function and consult with senior management in evaluating organizational strategy. Requires Working knowledge of general bank policies, programs and procedures and finance practices.

Responsibilities:

• Serves as the point person for coordination of business activities including staff meeting agendas/logistics, resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast
• Coordinates monthly and quarterly forecasting process and reporting in partnership with Finance, managers and other business support leaders
• Proactively plan for and enable resource strategy, executive routines for GT/BMC wide exercises
• Monitors and tracks Org Health metrics and facilitates monthly prep routines to ensure managers are actively addressing exceptions
• Acts as an ambassador of the risk culture
• Service quality and process improvement

Required Qualifications:

• 5+ years of experience with business operations, financial oversight, and workforce management/hiring
• Advanced/Expert MS Office skills, especially Excel and PowerPoint
• Self-starter with ability to work independently as well as leading or participating in a cross-functional team environment
• Strong organization and time-management skills with a focus on attention to detail
• Cultivates a positive team culture and ensures broader collaboration across the organization
• Horizontal and strategic thinker with the ability to influence effectively at all levels within the organization
• Excellent written verbal communication skills. Proven ability to develop executive ready communications and presentations that synthesize data and tell the story
• Demonstrates critical thinking, solid judgment, knows when to escalate and how to manage expectations
• Considers a diverse set of data points and inputs and is decisive in solutioning

Desired Qualifications:

• Global Technology experience
• Prior experience in the following: business support, financial management including exposure to corporate forecasting, risk management, knowledge of project management
• Experience using enterprise tools such as WMP, PMMT, Fieldglass, Workday and GEP Smart
• Working knowledge of bank policies, programs and procedures

Shift:

1st shift (