Senior IT Manager

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health:

As the Senior IT Manager at Komodo Health, your mission is to lead and enhance the IT services across our global operations. You will achieve this by delivering superior IT service management that consistently meets or exceeds our Service Level Agreements, effectively reducing response times and increasing resolution rates. You will cultivate a high-performing, engaged IT team that excels in collaboration and efficiency. You will provide insights that drive improvements and recommend innovative technology solutions to enhance system effectiveness and elevate user satisfaction. Your leadership will be defined by transparency, innovation, and a relentless focus on delivering results that support Komodo Health's mission of reducing the burden of disease. 

Looking back on your first 12 months at Komodo Health, you will have accomplished…

• Enhanced IT service delivery by consistently meeting or exceeding Service Level Agreements for the global workforce
• Successfully reduced response times and increase resolution rates 
• Developed a high-performing global IT team with improved employee engagement scores
• Provide quarterly reports that detail IT function performance and identify areas for improvement

You will accomplish these outcomes through the following responsibilities…

• Oversee IT Service Management: Manage the IT Service Desk and ensure the delivery of high-quality services in line with service level agreements for a global remote workforce
• Direct IT Team Leadership: Lead a global team of IT system administrators and help desk professionals, fostering a collaborative and efficient working environment
• Application & Asset Management: Administer Mac and Windows workstations along with key cloud services including Google Workspace, Office 365, Okta, Slack, Atlassian, Zoom, and AWS Workspaces
• Project and Incident Oversight: Coordinate IT projects, handle recurring tasks, manage business continuity planning (BCP), and incidents to ensure continuous operational efficiency
• Security and Compliance Enhancement: Support the strengthening of security postures across all IT systems & services, and assist with compliance initiatives, including training, phishing simulations, vulnerability management, data loss prevention (DLP), incident management, and audits
• Technology Solutions and Reporting: Monitor and report on IT functions, and recommend new vendors and technology solutions to enhance system effectiveness and user satisfaction

What you bring to Komodo Health (required):

• 3+ years in IT management, overseeing teams and IT operations. 
• 5+ years of experience in IT administration, with a strong background in server, network, and SaaS services management
•  Remote Workforce Support - 2+ years of experience managing IT needs for a global remote workforce, ensuring efficient operation and support
• Enterprise-level experience supporting assets on both Mac and Windows workstations
• Experience with cloud infrastructure services like AWS and cloud service integrations including Zoom, Slack, and Atlassian. 
• Strong experience in security incident prevention, detection, and response, with familiarity with security assurance standards such as SOC 2
• Robust experience with critical IT management software like SSO/Okta and Google Workspace 
• Demonstrated project management abilities and vendor ma