Senior ServiceNow Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior ServiceNow Engineer

This is a senior technical engineering role responsible for designing, implementing, and evolving complex ServiceNow solutions across multiple modules, ensuring alignment with platform architecture, governance, and enterprise standards.

Key Responsibilities

• Design, develop, and enhance ServiceNow solutions across ITSM, ITOM, ITAM, CSM, and related modules.
• Translate business and functional requirements into scalable technical designs.
• Provide technical leadership during design, development, and delivery phases.
• Design, develop, and review scripts, workflows, Flow Designer automations, and integrations with external systems.
• Build and maintain integrations using REST APIs, web services, IntegrationHub, and MID Servers, following approved integration patterns.
• Implement appropriate error handling, logging, and monitoring for integrations and automations.
• Ensure solutions meet security, performance, scalability, and maintainability requirements.
• Experience with Now Assist, Control Tower, and other ServiceNow AI features.
• Support testing, releases, troubleshooting, and production stability, including integration-related issues.
• Mentor engineers and administrators and promote platform and integration best practices.
• Fluent English is mandatory, as the role requires daily collaboration with global teams and stakeholders.

Minimum Requirements

• 4+ years of hands-on ServiceNow development and implementation experience.
• Strong knowledge of ServiceNow scripting, data model, security, and integration patterns.
• Solid understanding of ITIL processes and ServiceNow implementations.
• Experience working within Agile and SDLC delivery models.
• ServiceNow CSA and CAD certification.
• ITIL Foundation v3 or ITIL 4 certification.

Our Benefits:

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family-friendly leave allowances, including paid maternity and paternity leave.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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