Business Process Analyst (Workforce Benefits)

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Business Process Analyst to join our Workforce Benefits Product Management Team in Omaha, NE or Chattanooga, TN. This role will play an integral role in translating the division’s strategy to action.

As a Business Process Analyst in our Product Management Team, you’ll partner with business and technology leaders throughout the organization to understand business problems and objectives and how to solve them with a combination of people, process, and technology. Developing an empathetic understanding of the customer need, you will empower product owners and managers to drive a digital first vision. This role will initially focus on process and technology optimization in the claims area for Workforce Benefits, playing a key role in driving improvement and innovation in the following areas:

• Analyze Claims operational workflows, identifying opportunities for improved efficiency, risk management and customer experience

• Document process bottlenecks and failure modes to target for technology and process improvement

• Complete Side by sides with claims payers to develop a first-hand understanding of the user needs and impact of technology solutions

• Partner closely with our claims product owner and division product managers to define tactics to achieve long-term improvement objectives.

How you’ll help move us forward:

• Analyze traditional business processes and the capabilities of the Pacific Life technology stack to identify how to solve problems in simple and innovative ways

• Develop and implement business processes that are designed with the goal of a $1 Billion business in mind, supporting the ability to scale and evolve over time

• Advocate for business needs and develop deep knowledge of why technology and process decisions are made

• Stay current on the latest digital technologies and trends, and make recommendations for their implementation within the division

• Collaborate with cross-functional teams to design and implement new systems and processes

• Develop and implement testing plans to understand and evaluate new processes and tools

• Monitor and measure the success of digital transformation initiatives and adjust as needed

• Communicate with stakeholders to gather feedback and ensure that solutions meet their needs

• Participate in planning and work with Architects to understand enabler related work

The experience you bring:

• Minimum of 5 years Group benefits experience

• 5 years of experience in Continuous improvement, Operational management, process and documentation design

• Strong desire to participate in building Agile Product Management within a start-up, growth business within a large organization.

• Demonstrated ability to support third-party implementations and testing

• Excellent communication and interpersonal skills

• Experience with project management and implementation of digital solutions

• Strong understanding of business operations, processes, and process mapping

• Additional relevant experiences:

  • Straight through processing

  • Third-Party API implementations

  • Strong Process design and Mapping skills

What makes you stand out:

• Hands-on experience managing claims or leaves

• Strong Business-first mindset

• Experienced living in the space between Strategy and Execution, partnering with business leaders to continuously align the product vision and roadmap to the capabilities needed to bring business strategy to life.

• Experimental mindset to drive innovation

• Breadth and versatility

• You embrace the ambiguity and high degree of complexity associated with standing up a new business. You are willing and able to jump in where needed and you bring an innovative mindset to solving critical business problems.

You can be who you are.

People come