Benefit Recovery Manager

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Department of Administrative and Financial Services (DAFS)

Business Services Manager

Opening Date: August 19, 2026

Closing Date: September 1, 2026

Job Class Code: 0044

Grade: 26 (Supervisory)

Salary: $59,716.80 - $84,468.80 per year

Position Number: 03030-4449

Are you an experienced accounting professional who is detail oriented and enjoys independent work in a dynamic, fast-paced environment? Do you possess a high degree of initiative?  Then we are looking for you!

This is a full-time position located in Augusta.

Core Responsibilities:

The DHHS Financial Service Center is seeking a Business Services Manager to join the Recovery Division. This position will contribute to the Department’s mission by helping us ensure state and federal funds are utilized in an efficient manner to meet the health and welfare needs of Maine’s citizens. The Recovery Division’s primary scope of work includes depositing money, establishing receivables, and collecting millions of dollars in identified debt owed to DHHS annually, from a variety of sources. 

As a Benefit Recovery Manager within the Recovery Division, you will be responsible for:

•        Supervising a team of three, while directly managing the recovery of member-based, public assistance overpayments.

•        Organizing and directing recovery operations and activities to provide adequate records, controls, and planning.

•        Reviewing, analyzing, and assessing management procedures to recommend changes and improve operational efficiency and effectiveness.

•        Serving as the subject matter expert of the assigned DHHS program(s) and the associated procedures, policies, regulations, and legal requirements.

•        Ensuring accurate reporting, maintaining compliance and minimizing risk.

•        Reviewing policies, procedures and laws pertaining to DHHS program areas and proposing changes to senior leadership to better achieve organizational goals.

The Business Services Manager will take on and lead new, enhanced lines of recovery work, to increase the efficiency of collections and develop/implement processes that adhere to state and federal regulations.  As a Business Services Manager you will be expected to adapt to fluctuations in daily assignments within a fast-paced environment.  The successful candidate should possess excellent communication skills, extraordinary attention to detail and the ability to use outstanding customer service skills to foster and maintain relationships with internal and external customers alike.

Minimum Qualifications:

Advanced education, training, and experience in business, hospital, or public administration demonstrating competency in planning, coordinating, and monitoring business operations, developing and overseeing budgets, and acting in an official supervisory capacity.

The backgrounds of well-qualified candidates will demonstrate the following competencies:

•        Experience and knowledge of customer service, collections, and negotiation techniques.

•        Experience in accounting and operational management.

•        A proven ability to identify, enhance and implement process improvements. 

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.

Agency information: 

The DHHS Financial Service Center is responsible for program accounting, cash management and revenue/expenditure controls for the Department of Health and Human Services (DHHS).  The Service Center provides budgetary and fisc