Patient Care Partner - Medical Assistant - Health Leaders Network

1. Communication
   1. Engaging and supporting patients in the management of disease.
   2. Engage in problem solving with clients to address adherence problems and barriers to care.
   3. Assist patients to adhere to care by assisting to make appointments and appointment reminders.
   4. Engage "harder-to-reach" clients who have missed appointments, fallen out of care, or have not entered care.
2. Care Planning
   1. Completes and documents patient visit notes in the EMR accurately, as directed by organizational processes and practices and regulatory guidelines, within scope of practice.
   2. Understands and adheres to corporate compliance procedures, accrediting bodies standards and/or regulatory guidelines and requirements.
   3. Assist persons to navigate the service system and assist them to participate in care and services.
   4. Participate in care conferences with the multidisciplinary team regarding patient concerns.
   5. Assign patients to Care Coordinators for HLN programs.
   6. Responsible for workflow processes to support various network initiatives as assigned.
   7. Run designated reports.
   8. The Patient Care Coordinator 2 is prohibited from conducting evaluations or interpretations of clinical data.
3. Other Duties
   1. Performs other duties as assigned or directed.

MINIMUM REQUIREMENTS: 

Experience: 1 year experience in a clinical capacity and knowledge or experience with patients of assigned disease program and medical treatment.

Education: High school diploma or equivalent. Completion of a Medical Assistant program.

Skills and Training: Good communication skills.