Pega Campaign Developer-Deputy Manager

What you’ll do

To design, develop, and implement Always On Marketing (AoM) actions and campaigns, ensuring high-quality, right-first-time delivery and seamless deployment to production environments. This role demands a strong understanding of campaign management platforms, the ability to leverage data-driven decision-making, and problem-solving skills to create effective omnichannel customer experiences.

Key accountabilities and decision ownership

• Translates messaging requirements from business stakeholders into decisioning strategy design.
• Designs, builds and tests data-driven decision-making strategies and customer segments to enable seamless Always On Marketing (AoM) and outbound campaigns that align with business objectives.
• Configure the decisioning tool channel templates with the right data to support the presentation of copy, content and personalisation in customer facing channels - For example, this could be in emails, text messages, app notifications, and so on.
• Helps business stakeholders  understand any operational decisioning queries (e.g. why certain customers received certain communications).
• Create, update, and maintain comprehensive process documentation
• Ensuring a persistent knowledge base is available for current and future developers, contributing to continuous learning and development within the team.

Core competencies, knowledge and experience

• Proficiency in Campaign Management Tools: Expert in the use of campaign management software, such as Pega (preferred), Unica, Chordiant, Adobe Campaign, etc. This includes a robust understanding of tool-specific features, capabilities and best practices for optimising campaign effectiveness.
• Quality Assurance & Testing: Experience in implementing quality assurance protocols and conducting comprehensive testing to ensure error-free campaign deployment.
• Proactive and Tenacious Problem-Solver: Exhibits a proactive and inquisitive approach, demonstrating a strong drive to delve into issues, ask pertinent questions and explore innovative solutions. Showcases exceptional tenacity in addressing and overcoming challenges, with a commitment to problem-solving and process improvement.
• Effective Conflict Management and Prioritisation: Demonstrates exceptional ability to adapt to changing business demands, effectively prioritising tasks to align with strategic objectives. Excels in managing stakeholder expectations and resolving conflicts, ensuring a focus on productive outcomes and maintaining strong relationships.
• Platform Migration Experience: Previous experience with migrating between different campaign management platforms would be highly beneficial.
• Effective Communicator: Able to translate and articulate complex technical solutions into simple, easy-to-understand language for non-technical stakeholders

Must have technical / professional qualifications

Pega Certifications: Holding relevant Pega certifications such as Pega Certified Decisioning Consultant (PCDC) or similar would be highly beneficial

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equalit