Patient Tele-Outreach Representative

Two full-time positions | Fully Remote | M-F 8:00am-5:00pm

The Patient Tele-Outreach Representative contacts patients/parents/guardians to schedule appointments for immunizations and/or Well Child Checks (WCC) and documents call-back/mail efforts in the Electronic Health Record (EHR).  The Patient Tele-Outreach Representative routinely uses databases, websites, and/or personal communication methods to request and retrieve pertinent records from outside organizations.  Information/data gathered is compiled, entered, and verified for entry into the EHR.   The Patient Tele-Outreach Representative works with the clinical team to meet or exceed national benchmarks for immunization and WCC rates for OneWorld patients.  The Patient Tele-Outreach Representative is also involved in other activities related to vaccines and the promotion of health and wellness.

These are two full-time, fully remote position. The schedule will be 40 hours per week; generally, Monday-Friday, 8:00am to 5:00pm.

• High school diploma or equivalent preferred.
• One or more years of data entry experience in a healthcare environment preferred.
• One or more years of sales or customer service preferred.
• Proficiency in both English and Spanish (reading, writing, and speaking) required.
• Proficient computer skills including alpha and numeric data entry as well as Microsoft Office products (Excel, Word, Outlook) required.
• Demonstrated ability to communicate effectively with supervisors and support staff to ensure that work duties are carried out.
• Demonstrated ability to complete tasks independently, utilizing good time management skills, with a high attention to detail.