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Support Operator Associate
Advocate Aurora HealthUnited Statesfull_timeVerifiedPosted 18 Aug 2026
💰 $56,000/yr($38,000/yr – $56,000/yr)
About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
2nd shift, Every other Weekend, Shared Holidays, Cross Training Required
Pay Range:
$18.85 - $28.30Essential Functions
- Answers incoming calls in a busy call center environment.
- Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations.
- Access pertinent information using Xtend Communications windows based software with, or without ACD integration.
- Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
- Problem-solves and handle stressful situations.
- Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
- Assists in maintaining logbooks and other documents and forms.
Works in a fast paced call center environment with constant telephone ringing and distractions. Works in a sitting position must of day. This position requires high
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