Sr. Director, Access and Patient Support

Position Summary:

Sonexus™ is seeking an experienced and strategic Senior Director, Access and Patient Support (APS) to join and support our growing organization. In this executive-level role, the Senior Director will provide visionary leadership to advance our patient services solutions and will be a key driver of strategy, innovation, and industry partnership with the mission of enabling more patients to gain access to life-changing specialty therapies. This role will be responsible for influencing and shaping the direction of our APS hub programs while building strong relationships with internal and external stakeholders, including senior executives and life sciences partners.

The Senior Director will lead high-level strategic initiatives, guiding the development and execution of comprehensive strategies for a portfolio of client accounts and patient support hub programs. This position will focus on driving operational excellence, identifying and addressing industry challenges, and promoting innovation across our services. The Senior Director will serve as a thought leader and key influencer within the organization and the broader healthcare industry.

This role will require close collaboration with cross-functional teams and senior leadership, ensuring alignment with the organization’s long-term goals. Key responsibilities include driving industry relations, spearheading business development efforts, providing executive influence across the enterprise, overseeing revenue and budget strategy, and advancing individual and team development at all levels of the APS organization.

Responsibilities:

• Leadership and Strategy: Partner with peers to develop and execute the strategic vision for the APS group, aligning it with the larger Sonexus organization’s goals. Provide strong leadership to the hub teams, fostering a culture of collaboration, innovation, and excellence.
• Lead, mentor and develop staff; build relationships across the enterprise to maintain and enhance employee engagement, retention, and culture.
• Operational Excellence: Implement and maintain efficient and effective operational processes within the hub to ensure the seamless execution of patient access and support services. Continuously monitor and optimize performance metrics, ensuring high-quality service delivery and adherence to regulatory requirements.
• Performance Monitoring: Develop and implement key performance indicators (KPIs) to track the hub's performance and regularly report progress to senior leadership. Identify areas for improvement and implement strategies to enhance operational efficiency and effectiveness.
• Thought Leadership: Demonstrate advanced knowledge of the Patient Services hub market, larger pharma market access and healthcare industries.
• Financials: Full P&L responsibility over their assigned APS programs, including budgeting, forecasting, and driving initiatives to provide sustained growth.
• Stakeholder Collaboration: Foster strong partnerships with client cross-functional teams, including commercial, medical, legal, and regulatory departments, to ensure smooth coordination and alignment of patient access and support initiatives. Steward and foster relationships with Sonexus’ manufacturing clients, building their confidence in our ability to deliver desired results.
• Strategic Partnerships: Partner with internal, client teams, and key partners to ensure successful delivery of tailored customer service to increase patient access to life-changing therapy, implementing strategies to increase speed to therapy, driving program adherence, and streamlining the patient journey.
• Program and Project leadership: Manage cross-functional, highly matrixed teams; communicate regularly with internal teams. Facilitate and lead meetings with the management team to ensure timely completion of client deliverables and SLA adherence.
• Risk and Compliance Risk: Proactively identify, assess, report on, and partner with leadership team to manage and mitigate key risks to hub success.
• Demonstrates growth mindset: Willingness to embrace innovative approaches, culture change, business transformation methodologies, and respectfully challenging status quo to meet aggressive business targets and fostering rapid business transformation and growth.
• Manage labor and non-labor budgets and expenses.
• Key stakeholders in the development of APS department overall strategies and roadmap
• Make decisions, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision.

Qualifications:

• 10+ years preferred of patients support operations, customer service, insurance, reimbursement and