Manager/ Senior Manager, Membership

[What the role is]

Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector. Develop a backbone enterprise system that will facilitate efficient engagement and knowledge acquisition on our member organisations

[What you will be working on] 

Plan and execute engagement with member organisations to enable their development and grow an impactful social service sector and vibrant membership base

• Identify strategic partners and key agencies to engage for the FY

• Partner member organisations to assess, plan and co-create development plans to improve their organisational capacity to meet existing and emerging needs of the vulnerable groups in Singapore

• Work with member organisations and stakeholders to grow relationships with the Board, Head of Agencies and key staff, so as to contribute to the strategic development of the organisations

• Manage and engages an average of 50 accounts, which includes account servicing, assessments of invitations, triaging of resources for these member organisations and an annual update of agency’s current state and development plans

• Develop 4 SSA Plans and organise leadership/ CE/ AM1 engagement visits to member organisation

Build strong relationship managers to closely engage and manage a select group of member organisations who play strategic roles in the sector

• Oversee the capability development of relationship managers

• Coordinate and triage reporting of engagement outcomes

Develop a backbone enterprise system that will facilitate efficient engagement and knowledge acquisition on our member organisations

• Develop project plan which includes defining business requirements, ensuring adherence to governance standards, evaluating options for time management and allocation of resources, identifying risks in project and ensuring feasibility and adequacy of contingency plans to mitigate risks and prevent project delays

• Oversee and manage project development and implementation which includes working with both internal and external stakeholders in determining the process and data flows within and across systems

• Lead stakeholder consultation process and change management throughout the lifecycle of project to ensure project deliverables are met. This includes aligning and balancing stakeholders’ expectations against the requirements and constraints to obtain buy-in to the desired outcomes, resolving conflicts with affected parties (stakeholders, consultants, internal support teams) with diplomacy.

• Conduct regular reviews of the system, policies and standards to assess the relevance and adherence to policy requirements and business needs

Reach out intentionally to more social purpose agencies and be the voice of member organisations

• Processing of 4 membership applications from prospective members

[What we are looking for]

Personal Competencies:

- Strategic thinker with a good sense of

- perspectives

- Excellent communication skills

- Leadership qualities

- Strong ability to mobilise and manage

- various partners and stakeholders

- Excited about engagement

- Pursues excellence and results

- Thrives in environments of ambiguity and

Uncertainty

Skills & Knowledge:

- Stakeholder Management and Change Management

- Account Management

- Policy Formulation & Implementation

- Strategic & System-Thinking

- Data Management & Analysis

- Project Management

Prior experience in IT/ CRM project as project manager/ lead (business team) is beneficial.

We regret to inform that only shortlisted candidates will be notified.