Branch Manager (Hazel)

Salary Range: $78,300 - $97,850
Exact compensation may vary based on skill, experience and location. 

• Act in a supervisory/management capacity.
• Assign responsibilities and accountabilities to appropriate staff.
• Create schedules and develop work assignments to ensure a smooth-running Branch.
• Establish, review, and follow up on all expectations of staff.
• Conduct management staff meeting.
• Conduct weekly, monthly, quarterly, and annual staff performance reviews.
• Coach and counsel subordinates on an ongoing, as-needed basis.
• Provide positive reinforcement, recognize and reward staff when warranted, and identify and take corrective action in the event of sub-standard performance.
• Implement emergency procedures.
• Initiate sales and service activities.
• Set and communicate branch sales and service goals and expectations, and lead in achieving those goals.
• Establish branch and individual sales and sales referral goals.
• Develop and conduct branch sales and service programs, including sales-and-service strategies.
• Convert strategies into tactical, executable, and obtainable daily actions for branch staff.
• Assist in the development and implementation of sales and service programs and campaigns.
• Implement and monitor the process of member and non-member contact and follow-up to proactively generate new sales opportunities, increase product awareness, and deepen member relationships.
• Coach all staff members on the processes to accomplish sales initiatives.
• Track and assess results.
• Ensure all staff members are providing consultative member sales and service.
• Conduct member interviews to determine member needs and pair products and services accordingly.
• Based on member interviews, present members with products and services to fulfill needs by explaining their benefits and features.
• Open accounts, accept loan applications, and conduct loan closings, as necessary.
• Act as a liaison between members and departments.
• Promote and enhance new and existing member relationships.
• Resolve errors and member complaints.
• Establish branch and individual performance plans and daily sales action plans.
• Develop and maintain positive member and staff relationships.
• Establish and maintain a positive community presence and active community relationships.
• Perform operational duties.
• Responsible for the balancing functions of the branch and individual representatives.
• Maintain individual personnel files.
• Complete regulatory reports.
• Conduct staff meetings on operational and regulatory matters.
• Perform branch audit functions.
• Ensure that building security procedures are carried out.
• Participate in training and development.
• Responsible for supporting and reinforcing training programs on product knowledge, sales and service techniques, and security procedures.
• Review and monitor the ongoing training progress of staff members.
• Cross-train and encourage coworkers and subordinates to reach their full potential.
• Maintain and develop personal skills to achieve higher level of responsibility through ongoing internal and external continuing education and personal development programs.
• Actively participate in communit