Senior UX Producer

Replacement: This position is open due to an existing vacancy to support our evolving business needs.

 

 

Senior UX Producer

Role Summary:

Are you passionate about delivering the best experiences to customers? Do you know how to motivate others to execute critical initiatives? Are you excellent at aligning and enabling teams to deliver customer value? Come and join the Thomson Reuters UX Producer team as we grow and transform Thomson Reuters into a user-focused, customer-obsessed organization. We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business.  

To accomplish this, we are hiring curious, smart, self-driven Senior UX producers and teammates who love the challenge of turning complex problems and constraints into elegant solutions that meet our users’ needs. Our work focuses on a large portfolio of end-to-end transformational experiences and products as we work together to deliver on the promise of making it easy to do business with Thomson Reuters and to use Thomson Reuters products.

We are seeking a Senior UX Producer to manage and facilitate the end-to-end activities that will orchestrate the success of UX designers, information architects, writers, researchers and accessibility specialists. In this role, you will be a trusted, respected partner who operates with a high degree of independence and ownership. You will work closely with design leaders, product management and engineering partners to help drive the successful completion of our most complex projects for products servicing our Tax, Corporates and Legal professions.  

About the Role  

As a Senior UX Producer, you will: 

• Collaborate with UX, Engineering and Product Management (PM) teams to ensure scope, priorities and interdependencies are understood and planned for 

• Partner with UX Lead(s)/Strategists to create and communicate UX roadmap 

• Ensure top-level UX milestones are met and work items are tracked, estimated and delivered 

• Anticipate bottlenecks or obstacles, provide escalation management, and articulate risks, trade-offs, and recommend prioritization based on a balance of business needs, technical constraints, and customer impact 

• Drive project progress through scheduling and facilitating all applicable meetings and workshops 

• Create, maintain, and disseminate project information to stakeholders and senior management 

• Establish communication channels, meeting cadence, reporting/status updates and process with internal UX team, key stakeholders and senior leadership 

• Ensure team has access and transparency to all UX project details  

• Partner with teams to create an environment of trust by establishing a feedback loop to improve how we work 

• Proactively seek clarification where there is ambiguity within the project 

• Accomplish challenging objectives with minimal direction 

• Advocate for a customer-obsessed approach by understanding key user scenarios to help influence priorities with product partners 

• Support the development of UX best practices and advocate for reusable design patterns and guidelines 

• Put repeatable processes in place that help us plan and manage multiple parallel projects and run our business 

• Seek opportunities to recommend, implement and drive change to make improvements to larger team efficiency, process and deliverable quality. 

About You 

You’re a fit for this role if you're a strategic thinker who thrives in ambiguity and can transform unclear problem spaces into actionable process solutions. You're passionate about elevating team performance through data-informed decisions and enhanced ways of working. You value collaboration, enjoy mentoring others, and have the influence skills to drive results across cross-functional teams without direct authority. 

Basic Qualifications: 

• Bachelor’s degree or equivalent experience 

• 5-8+ years of successful project or program management experience 

• Expert in Microsoft Excel, Word, PowerPoint, Project (or equivalent applications) 

• Experience working with Azure DevOps, JIRA or equivalent project management tools 

• Expert data and analytical skills including data modeling and Power BI proficiency for creating reports and driving efficiency, accountability