Senior Account Manager - Berlin

As a Senior Account Manager, Enterprise Accounts, you will be responsible for managing a portfolio of high-value enterprise clients, nurturing relationships, and driving growth across accounts. You will develop tailored strategies to maximize revenue, identify whitespace opportunities, and ensure seamless service delivery. Collaborating with internal teams and leveraging innovative solutions, you will play a key role in positioning Blacklane as the premier choice for premium mobility services.

YOUR CHALLENGE:

• Serve as the primary point of contact for enterprise accounts, building long-term relationships with key stakeholders.
• Develop and execute strategic account plans to achieve revenue growth targets.
• Identify opportunities to upsell and cross-sell Blacklane's solutions, including Electric Class and sustainable mobility services.
• Collaborate with Sales, Marketing, and Operations teams to address client needs effectively.
• Monitor account performance metrics and ensure SLAs are met or exceeded.
• Represent Blacklane at industry events, conferences, and client meetings, championing the company's values and ethical standards.
• Provide feedback to internal teams to enhance service delivery and product offerings.
• Stay updated on market trends and client priorities, especially in sustainability and tech-driven mobility solutions.

ABOUT YOU:

• Ability to manage complex projects and engage with internal and external stakeholders
• Strong team player and relationship-oriented
• Highly motivated and ambitious, with a bias for action
• Target and numbers-oriented with strong analytical skills
• Tools: Experience with Salesforce (preferred)
• Language: Fluent in German with excellent English skills

Your First-Year Roadmap

Here’s what your journey at Blacklane could look like:

• 3 months:
  Immerse yourself in the business and role → Onboarding, meet key stakeholders, start to contribute.
• 6 months:
  Build confidence in your role → fully own core tasks and drive measurable impact on team and company goals. Take ownership of projects, collaborate cross-functionally on initiatives that leave a noticeable mark.
• 12 months:
  Scale your contributions and your expertise or leadership potential

The Blacklane Hiring Process → Expected duration: 6 weeks

1. Application Review:
  Your CV and documents are being reviewed by our respective Talent Acquisition  + Hiring Manager.

2. Talent Acquisition Interview:
    A quick introductory chat to ensure the role excites you and matches your interests and skills.

3. Second Round:
   Case Study/Technical Interviews/Peers Interview/Stakeholder Interview
   A deeper dive into your experience and the specific aspects of the role, emphasizing alignment with Blacklane’s goals and vision.

4.Third Round:
  Executive Interview and if applicable Reference Check.

5. Offer Call: Celebrating YOU in joining the Blacklane crew.

About Blacklane

Our mission is simple but powerful: to become the world’s leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Powered by our commitment to care, inclusion, innovation, and collaboration, we support employees through initiatives like Employee Resource Groups (ERGs), mentorship programs, and more.

Here are just a few examples of the ERGs fostering connection:

• LGBTQIA+ Network – Advocating for inclusivity and championing allyship.
• Bookclub – Encouraging cultural exchange, fostering discussion, critical thinki