Senior Manager, HR Services - My Kyndryl Depart

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Picture yourself as the hero who tackles challenges head-on and thrives on finding creative solutions. Join our team at Kyndryl as a HR Services senior lead and play a pivotal role in supporting our employees, HR groups, and company management.

In our centralized HR function, you'll be at the forefront of providing direct support and guidance to our employees. You'll be the go-to person for resolving their issues and ensuring their needs are met promptly and efficiently. You will navigate through a diverse range of HR-related cases with a particular focus on employee separations and departures in this role, resolving complex departure cases, and driving experience and process improvements. You will own a critical process that shapes employee experience at a key life-cycle moment. You'll handle it all with finesse, making each interaction a positive experience.

In this role you will provide a specialized service support for a regional, European area of responsibility, and often partner with global and local HR teams and COEs to facilitate service support and execution. Information sharing is a key aspect of our team's success, and we encourage you to identify trends and share your valuable insights with management to continuously improve our services.

While this role is advertised in CEE, we encourage internal applicants across Europe to apply as part of their career development. Successful internal applicants will remain based in their current country of employment.

Key Responsibilities:

• Case management – including overseeing experience, timeliness, accuracy and acting as the final escalation point for sensitive or high-risk separations
• People - Coach and develop HR Specialists; deliver training on new tools, policies, and metrics. Foster a culture of customer focus, data accuracy, and knowledge sharing
• Operational excellence - Track and report on SLA / KPI performance; investigate root causes and implement fixes. Maintain global SOPs and audit controls.
• Process transformation - lead continuous-improvement initiatives (Lean, automation, knowledge articles). Partner with regional HR, Payroll, and Legal to harmonize procedures and data flows.
• Projects and change - drive or support HR projects (system upgrades, policy launches) that impact departing employees. Prepare change-management plans and stakeholder comms

Why Kyndryl

• Global visibility: collaborate with HR, Legal, and Payroll teams worldwide.
• Impact: 
• Growth: access to leadership development, internal mobility, and cutting-edge HR tech.

What we can offer:

• Competitive salary and benefits: Private Life & Health Insurance, Voluntary Pension Fund contribution and monthly benefit allowance to SZÉP card.
• Internal rewards and recognition programs.
• Ongoing wellbeing initiatives (including mental health support), team outings and seasonal gifts.
• Commuting and relocation support for local, EU or overseas candidates and their *spouses and children (*provided certain conditions are met).
• Annual profit-sharing bonus subject to company performance.
• Personal and professional development both in-person and online (certified trainings, on-the-job coaching & mentoring, career progression support); we also nurture new talent and 'career changers' through our comprehensive education programs and exclusive accreditations.
• Flexible working opportunities (part-time and home office) for a better work-life balance.
• Annual 1-day paid leave for volunteering.
• An open, diverse,  inclusive, and empathetic culture that supports learning and encourages collaboration over competition.
• As the proud owner of the Family Friendly Workplace certification, we provide great benefits for working parents with fair maternity and paternity leave policies such as additional bonding leave for dads and same-sex domestic partners at the birth or adoption of a child, accommodating working parents based on needs, organizing family events and many more.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioriti