Associate Account Specialist, Integrations

IXL Learning, a leading edtech company with products used by 14 million students worldwide, is seeking an Associate Account Specialist to join our growing team in Raleigh, NC. 

The ideal individual should possess a passion for delivering world-class customer service and a desire to apply their analytical and technical abilities. This role will facilitate the implementation and support of IXL’s roster, learning management system, and single-sign-on integrations. This role requires someone comfortable supporting a wide range of personas as our customers are educational staff with varying levels of technical understanding.

We are looking for a versatile and driven professional. This position requires excellent communication, teamwork, and collaboration skills as you’ll be working closely with account management, support, and sales teams.

This is a full time position in our Raleigh, NC office with a hybrid work schedule.

WHAT YOU’LL BE DOING

• Implementing auto-roster, learning management system, and single-sign-on integrations using established tools and procedures
• Diagnosing daily integration issues using internal tools and escalating issues when necessary
• Providing ongoing support to customers via phone and email to ensure successful onboarding, engagement, and success
• Working directly with district-level admins and technology staff to ensure adoption of IXL
• Planning, organizing, and documenting the daily tasks needed to maintain multiple implementation and support tasks
• Completing all assigned duties with limited supervision and an understanding of when to properly escalate cross-departmentally or to management

WHAT WE’RE LOOKING FOR 

• BA/BS degree required
• 1+ years in a customer-facing, web application support role
• Demonstrates a strong work ethic and personal integrity
• Demonstrates an authentic Client First service mentality
• Works well in a team environment and interacts well with all levels of the organization
• Demonstrates excellent written, oral and listening communication skills
• Experience with technologies used in K-12 education (Student Information Systems, Learning Management Systems and Active Directory) is a plus 
• Experience with Salesforce is a plus
• Experience or understanding of web services (API, JSON, XML), SFTP, SSO, and database queries is a plus

#li-hybrid

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.