Staff/Principal Software Developer - Customer Success Diagnostics & Automation

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Location: Plano, TX 2+ days a week in office (Open to a remote hire for the right candidate)

We are seeking a highly skilled and motivated Full Stack Engineer to join our Customer Success Operations organization. In this role you will be responsible for the development, implementation, and maintenance of diagnostic and automation tools for customer support  and success teams. Your primary goal will be to optimize customer support and success processes by leveraging cutting-edge technologies to build intuitive and efficient tools for the purpose of technical diagnostics and automation. 

Key Responsibilities:

• Develop and maintain diagnostic and automation tools to enhance the efficiency and effectiveness of customer support teams.
• Collaborate with cross-functional teams, including product managers, designers, and customer success teams, to gather requirements and translate them into technical solutions.
• Design, develop, and test software applications and components, ensuring high quality and robustness.
• Write clean, maintainable, and efficient code while adhering to coding best practices and company standards.
• Conduct code reviews and provide constructive feedback to ensure code quality and consistency.
• Troubleshoot and resolve software defects and technical issues as they arise.
• Stay up-to-date with the latest industry trends and technologies to continuously improve development processes and tools.
• Collaborate with customer support teams to gather feedback, understand pain points, and propose innovative solutions.
• Create and maintain technical documentation, including design specifications, user guides, and API documentation.
• Assist in the deployment and maintenance of software applications in production environments.

Required Qualifications:

• 5+ years of proven backend development experience using Python, Java, Ruby, or similar programming language
• 5+ years in front-end development technologies, such as HTML, CSS, JavaScript, and modern JavaScript frameworks (e.g., React, Angular, Vue.js).
• 3+ years of experience working in a microservices environment developing a SAAS application in a public cloud provider (AWS/Azure/GCP) 
• 3+ years using various data stores such as MongoDB, ELK, PostgreSQL, Snowflake, Splunk, and Redshift
• Knowledge of software development methodologies and best practices, including agile development.
• An enthusiastic self-learner who can confidently embrace new technologies, conduct research to discover innovative solutions, and successfully deliver results
• Demonstrated excellent problem-solving skills and meticulous attention to detail.
• Strong communication and collaboration skills
• Ability to adapt quickly and effectively manage context switches

Nice to Have Qualifications: 

• Solid knowledge of computer networking fundamentals incl hardware (switches, routers, access points, etc), OSI model, and essential protocols (TCP/IP, UDP, DHCP, etc)

 

Additional information

What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace

• Competitive salary and benefits, including equity

• The pace and excitement of working for a Silicon Valley Unicorn

Why Zscaler?

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