Sr Supervisor - Processing

General information

Career area Finance Work Location(s) 12808 Gran Bay Parkway West, FL, 2911 Lake Vista Drive, TX Remote? No Ref # 20619 Posted Date 08-28-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

Provide daily oversight to Contract Processing staff to grow the operation in support of company's vision and values. Focus areas include achieving business plan objectives typically across multiple product lines, ensuring sound business practices that will satisfy audit requirements, hiring and motivating the team, mentoring and developing leaders, coaching and counseling employees as needed, minimizing employee turnover, assessing training needs, representing Consumer Credit Operations in a professional manner to clients, and driving the team to deliver best in class service.

The Work Itself

• Train and develop Contract Processors through one on one coaching, monitoring and audit.
• Meet quality standards and assigned productivity metrics.
• Monitor and maintain acceptable levels of aged contracts.
• Work collaboratively with the HRBPs and the leadership team on staffing issues.
• Maintain subject matter knowledge to provide support as needed, both internally, and across the organization.
• Provide daily direction and communication to employees so that Contract Processing functions are performed in a timely, efficient and knowledgeable manner.
• Administer performance evaluations and salary treatment consistent with company guidelines.
• Participate in and or lead special projects on behalf of the CPC Recognized by others as an expert and is sought out by others for subject matter expertise.

The Skills You Bring

• HS Diploma or equivalent required
• Bachelor's degree in business related discipline preferred.
• 3+ years' experience in the financial services industry is preferred.
• 2+ years' leadership experience is required.
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