Sales Operations Associate

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Job Title

Sales Operations Associate

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

A healthy heart is essential to good health. That's why we're committed to advancing treatments for people with cardiovascular disease. As a global leader in Cardiac Rhythm Technologies, our breakthrough medical technologies help restore people's health so they can get back to living their best lives, faster. We focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Our location in Austin, TX, currently has an opportunity for a Sales Operations Associate.   The Sales Operations Associate provides support of the US CRM Commercial Sales Organization by managing various initiatives, reporting, and analytics as related to the Sales Operations team. This role is also responsible for training and supporting the success of the implementation & issue resolution of the Salesforce platform in the general areas of invoicing management and field inventory management. THIS IS A FULLY ONSITE ROLE.

WHAT YOU’LL DO

• Manage the responsibilities of the Sales Operations role as related to, but not limited to, the following:
• Support Field Sales Representatives and Managers with processing orders in Salesforce
• Problem solve sales order and commercial operation issues with a strong sense of urgency
• Examples of support provided, includes, Salesforce Sales Order entry corrections and adjustments, inventory related swaps in Salesforce.com
• Support field teams with phone calls, emails, and Teams instant messaging
• Develop and maintain understanding of Sales Operations processes, other key functional area processes, as well as various IT systems used in support of the sales force.
• Understanding & training ability to utilize Salesforce & SAP technology.
• Develops strong, positive working relationships with Sales Operations team members, Customer Service team members, Inventory teams, Quality team members, Field Sales Representatives and Managers, and other personnel this position will interact with on a daily basis.
• Collaborate with key stakeholders to develop project requirements, scope, and execute on project delivery.
• Travel for meetings and trainings, as needed, <5%
• Support various efforts to define, analyze, and recommend solutions to address sales issues based on an understanding of our current business processes and future business needs.
• Ability to support multiple Field Sales Representatives and Managers, on a national level
• Performs related functions and responsibilities as assigned

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s Degree
• 1 year minimum experience
• Working knowledge of Microsoft Excel, PowerPoint, and Word application expertise.
• Excellent written business communication and verbal presentation skills are essential. 
• Candidate must possess a strong customer service orie