Director of Operations

Description

JOB DESCRIPTION

Position: Director of Operations

ESSENTIAL FUNCTIONS:

• Review and update weekly schedule and need with Operations Team Directors.
• Assist/engage Guest Ambassador team with work order flow and completion audit
• Developmental instruction assignments to property managers, maintenance techs, and operation specialists
• Employee training and development
• Oversee all initial and ongoing development training
• Meet monthly with support departments
• Meet weekly with Director of Operations Team to evaluate team communication and goal markers.
• Perform property inspections for grading and development opportunities.
• Must have a consistent rotation in market to offer full support to all areas in a consistent manner
• Maintain professional and personal development by attending in-house development sessions and self- development t
• Direct staff to follow a “safety first” principle and ensure that unsafe conditions are corrected immediately.
• Be aware of the company’s emergency preparedness plan and responsibilities. This includes being available for implementation and assistance if necessary.
• Perform other duties as assigned.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

• Activities: Sitting – 90% Walking/Standing – 10%
• Lifting: Ability to occasionally lift up to 15 lbs.

Vision: Prolonged, close up work on computer screen.

Mental Demands: Problem solve, interpret and meet deadlines.

Environmental: Climate controlled space.

AAP/EEO Statement:

The Company is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation or any other characteristic protected by law in the recruitment, selection, placement, training, compensation and promotion of our employees.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This is a generalized position description where job duties may differ among region and location of employment.

Requirements

KNOWLEDGE & SKILL REQUIREMENTS:

• Strong analytical and problem-solving skills.
• Travel for the position required daily with or without prior notice.
• Software skills, including use of Microsoft Office software, Track, Kaba and other web-based applications needed for position.
• Excellent verbal and written communications skills necessary to communication with owners, guests, vendors, team members and management.
• Leadership and decision-making skills along with excellent time management and organization skills.