Shelter Program Manager - Dept of Homelessness and Supportive Housing (2917 TPV)

Company Description

Appointment Type: This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.

Application Opening: October 16, 2025

Application Deadline: October 31, 2025, 11:59 PM (PST)

Compensation Range:  $125,216 - $152,230 annually

Recruitment ID: RTF0160958-01158437

Who We Are

Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/.

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. 

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

Job Description

The Shelter Program Manager works as part of a collaborative team to manage the continued development and oversight of San Francisco’s Shelter System, which provides temporary places for people experiencing homelessness to stay while accessing other services and seeking housing solutions. The Shelter System is comprised of non-profit operated programs for adults, families, and transitional age youth (TAY) across a range of congregate and non-congregate shelters, navigation centers, cabins, and resource centers.

With the recent and planned growth of the City’s shelter system, this position will be responsible for the oversight of a portfolio of shelter programs and the grant agreements that support those programs. The Shelter Program Manager develops budgets and scopes of service and works with HSH’s contracts and fiscal staff to manage grant agreements and services. The Shelter Program Manager acts as the HSH point person for the assigned grant-funded nonprofit organizations, assisting providers in the planning and implementation of shelter services as well as ongoing operations. The position is also responsible for conducting annual program monitoring and regular site visits to the programs. Additionally, the position will be asked to conduct analyses and prepare reports to improve program services and outcomes, problem solve to resolve issues as they arise, provide technical assistance to non-profit providers, and support in the development of policies and procedures for HSH’s Shelter System.

Essential Duties and Responsibilities:

• Develop budgets and scopes of service. Work with contracts and fiscal staff to manage grants and services.
• Conduct annual program monitoring and regular site visits.
• Act as the HSH point person for the grant-funded nonprofit organizations.
• Collaborate with City departments and nonprofit agencies to support onsite services.
• Conduct analyses and prepare reports to improve program services and outcomes.
• Assist nonprofits in planning and implem