Collections Analyst

Company Description

Culina group are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions. Working in partnership with some of the biggest household names in the food and drink sector.

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Job Description

As a Collections Analyst, you will play a key role in ensuring the prompt conversion of outstanding debtor balances into cash through proactive credit control and collection activities. You will be responsible for managing customer accounts across multiple business units, maintaining strong stakeholder relationships, and supporting the overall effectiveness of the Order-to-Cash function

You will provide an excellent level of customer service to both internal and external stakeholders, ensuring clear, professional, and accurate communication throughout the collections and query resolution process.

Key Duties and Responsibilities

• Manage customer accounts across multiple business units, ensuring timely debt collection.
• Chase overdue payments via phone, email and dunning processes.
• Allocate customer payments accurately and promptly.
• Investigate and resolve unallocated cash, deductions and account queries.
• Negotiate payment plans where required and escalate high-risk accounts.
• Monitor aged debt and drive reductions in overdue balances.
• Prepare KPI reports and management commentary as required.
• Support internal and external audits with relevant documentation.
• Respond to customer and internal queries in a timely and professional manner.
• Work closely with Risk, Billing, Customer Services, Transport and Commercial teams to resolve issues.
• Share knowledge and best practice with colleagues.
• Provide support across teams as business needs require.
• Identify and implement process improvements.
• Investigate errors and recommend corrective actions.
• Use Excel confidently, including Pivot Tables and Filters.
• Use Outlook, Word and PowerPoint to support daily activities and reporting.

Qualifications

• Minimum 2-3 years' experience in Credit Control, Collections or Accounts Receivable.
• Experience managing customer accounts across multiple business units, regions or ledgers.
• Strong understanding of credit control processes, debt collection techniques and cash allocation.
• Excellent communication and relationship-building skills with the ability to influence stakeholders at all levels.
• Strong problem-solving, analytical and organisational abilities.
• Good working knowledge of Microsoft Excel, including Pivot Tables and Filters.
• Experience working with ERP, finance or accounting systems would be advantageous.
• High levels of accuracy and attention to detail.
• Strong literacy and numeracy skills with a proactive and continuous improvement mindset.

Additional Information

As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 24 Days plus 8 Bank Holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer
• Life Assurance - x2 your annual salary 
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discoun