Director of Customer Success - PBM

ABOUT THE ROLE

The PBM Solution Consultant at Rightway is a subject matter expert (SME) who serves as the cornerstone of technical and strategic expertise during client engagements. This role is pivotal in ensuring Rightway’s most sophisticated clients fully understand and realize the value of our Pharmacy Benefit Management (PBM) solutions. From pitch meetings to finalist discussions, the PBM Solution Consultant demonstrates mastery of our solution offerings, articulating their benefits and strategic impact for our clients. Collaborating across teams, this individual plays a key role in client satisfaction, operational excellence, and Rightway’s market leadership.

WHAT YOU’LL DO

• Represent Rightway as a subject matter expert during client interactions, including high-stakes pitch meetings and finalist discussions, showcasing a deep understanding of our PBM solutions and their strategic benefits.
• Support the proposals team by contributing to RFP responses. 
• Provide insights to the marketing and partnership teams as a subject matter expert.
• Conduct interactive workshops with clients to identify current issues, brainstorm potential solutions, and propose actionable plans for future enhancements.
• Develop comprehensive materials and resources to empower the sales team, fostering knowledge sharing and operational efficiency.
• Design impactful client demos that resonate with diverse client needs and effectively showcase the value of Rightway’s PBM solutions.
• Act as a conduit between product marketing and sales enablement, ensuring cohesive messaging, tools, and strategies that enhance client engagement.
• Provide technical leadership and insights throughout the client lifecycle, from discovery and design to implementation and ongoing optimization.
• Collaborate with internal teams to gather feedback on product offerings and ensure alignment with sophisticated client requirements and market trends.
• Support enablement efforts, equipping the sales team with the necessary resources to engage clients effectively and efficiently.
• Continuously refine solution expertise by staying up to date on market dynamics, client needs, and emerging technologies within the PBM space.

WHO YOU ARE

• Bachelor of Science degree in healthcare, technology, or a related field; advanced degree preferred.
• 7+ years of experience in PBM solutions, healthcare IT, or a related role, with a proven ability to engage and guide sophisticated clients through complex discussions.
• Expertise in PBM operations and their strategic application to client needs, including an understanding of healthcare data exchange standards such as EDI, HL7, and FHIR.
• Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Strong presentation skills, with experience leading client-facing discussions and tailoring messaging to meet diverse client needs.
• Analytical and solution-oriented mindset, with a track record of translating complex requirements into actionable solutions.

IDEAL

• Pharmacist by training.
• Experience with enterprise-level healthcare solutions and interoperability frameworks.
• Familiarity with Rightway’s product offerings and how they address client challenges.

COMPENSATION:

Base Salary: $185,000/yr

Offer amounts for both remote and in office roles are influenced by geographic location. 

 

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and de