Sr. Manager, Solutions Architect

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As part of our growing product organization, the Senior Solutions Architect will have a leading role in MachineQ’s growth bridging the gap between technical and business teams, translating customer requirements into practical, innovative solutions. Reporting to the Director of Products and Solutions, you'll collaborate extensively with our sales team throughout the entire customer lifecycle - from bespoke solution design and ensuring successful pilot deployments, to overseeing seamless implementation and translating stakeholder feedback into requirements for product development.

In this customer-facing role, you'll leverage your strong consulting skills and deep Life Sciences domain knowledge to continue the successful partnership with leading Life Sciences companies building the lab of the future. This involves mastering our suite of offerings, including indoor asset tracking (RTLS), environmental monitoring, asset utilization, space utilization, and more. Your ability to effectively communicate complex technical concepts to diverse stakeholders will be critical to success.

If you're driven to be at the forefront of innovation in the Life Sciences sector, spearheading IoT solutions that reshape laboratory operations, this is an exciting opportunity to make a lasting impact. Join our team and unlock new possibilities in the lab of the future.

Job Description

Core Responsibilities   
 

Customer Discovery and Development 

• Collaborate with sales teams to understand customer requirements and propose tailored solutions. 

• Conduct product demonstrations and proof-of-concept (PoC) implementations to showcase the capabilities of the IoT solutions. 

• Provide technical expertise and guidance during the sales process, addressing customer inquiries and supporting pricing /quoting activities.  

Pilot Success and Solution Design: 

• Work closely with customers to design and architect pilot implementations of the IoT solutions. 

• Ensure successful pilot deployments by coordinating with cross-functional teams and providing technical leadership. 

• Analyze pilot results, gather feedback, and recommend improvements or customizations to meet customer requirements. 

Deployment and Implementation: 

• Develop detailed solution designs and architectures for full-scale deployments. 

• Collaborate with our operations team to ensure smooth and efficient rollouts of the IoT solutions. 

• Provide technical guidance and support during the deployment phase, collaborating with critical stakeholders across all levels, from end-users to the C-suite, promptly addressing any obstacles or concerns. 

Post-Sales Support and Optimization: 

• Act as a technical subject matter expert, providing ongoing support and guidance to customers after deployment. 

• Identify opportunities for optimization and efficiency improvements in deployed solutions. 

• Conduct training sessions and knowledge transfer to customers, ensuring effective utilization of the IoT solutions. 

Product and Industry Knowledge: 

• Stay up-to-date with the latest trends, technologies, and best practices in the IoT and Life Sciences industries. 

• Contribute to the development and enhancement of the company's IoT solutions by providing feedback and recommendations based on customer interactions. 

• Support ongoing research in collaboration with product and engineering to deliver new solutions to customers. 

Cross-Functional Collaboration: 

• Collaborate effectively with sales, engineering, product management, and support teams to ensure seamless solution delivery. 

• Foster strong relationships with customers, partners, and internal stakeholders to drive successful outcomes. 

Documentation and Reporting: 

• Maintain accurate and up-to-date documentation for solution designs, implementation plans, and technical specifications. 

• Pr