Strategic Support Lead (Southfield, MI)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position (Client onsite)
• Qualified candidates must currently live in the Southfield MI area.
• Traveling up to 20%

What You’ll Work On

The Joint Venture Strategic Support Lead serves as the primary technical and operational liaison between Abbott and the Joint Venture (JV) laboratory. This role provides expert diagnostics support across instrumentation, assays, middleware, and laboratory workflow integration while driving operational excellence, customer satisfaction, and continuous improvement.

The position ensures optimal laboratory performance through proactive issue identification, technical consultation, stakeholder coordination, and effective escalation management. Acting as a trusted advisor, the incumbent partners with laboratory leadership, Abbott service teams, and third-party vendors to maximize system reliability, assay performance, and business outcomes.

Customer Partnership & Technical Leadership

• Serve as the primary technical representative and trusted advisor within the JV laboratory.
• Build and maintain strong relationships with laboratory leadership and key stakeholders.
• Align technical support activities with customer operational objectives and service expectations.
• Translate customer needs into actionable service, training, and escalation plans.
• Support governance reviews, operational discussions, and continuous improvement initiatives.

Alinity System Ownership

• Provide routine and advanced operational support for Alinity platforms.
• Monitor system performance and ensure instrument readiness, optimization, and alignment with laboratory workflows.
• Deliver user training, coaching, and knowledge transfer to laboratory personnel.
• Identify and drive opportunities to improve utilization, productivity, and uptime.
• Partner with Field Service Engineering (FSE) teams to resolve recurring or escalated instrument issues.

Assay and Performance Support

• Lead troubleshooting efforts for assay performance concerns, including quality control trends, lot-to-lot variability, calibration issues, and test failures.
• Perform root cause analysis and recommend corrective and preventive actions.
• Support assay validation, verification, implementation, and integration activities.
• Monitor performance metrics and proactively address potential risks to