SRE Ops Engineer

Overview

We are looking for a self-driven, software engineering mindset SRE support engineer enabling an SRE-driven orchestration of all components of the end2end ecosystem & preemptively diagnosing anomalies and remediating through automation.

 

The SRE support engineer is integral part of the global team with its main purpose to provide a delightful customer experience for the user of the global consumer, commercial, supply chain and enablement functions in the PepsiCo digital products application portfolio of 260+ applications, enabling a full SRE Practice incident prevention / proactive resolution model.

 

The scope of this role is focussed on the Modern architected application portfolio, B2B pepsiconnect and DTC, during the north Americas time zone.

Ensures that PepsiCo DPA applications service performance,reliability and availability expected by our customers and internal groups

 

It requires a blend of technical expertise on SRE tools, modern applications arhictecture, IT operations experience, and analytics & influence skills.

 

Responsibilities

• Reporting directly to the SRE & Quality Assurance Sr. Manager, is responsible for executing the pre-emptive diagnosis of a PepsiCo DPA application towards service performance, reliability and availability expected by our customers and internal groups
• Responsible as a proactive support engineer, diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved.
• Leverage aggregation correlation solutions that integrate events across all ecosystem components of the modern architecture solution and come up with insights to continuously improve the user journey and order flow experience, collaborating with software engineering teams.
• Responsible for designing automation solutions to automate service delivery using techniques such as flash, terraform, ansible or a custom solution
• Accountable for providing requirements for service enhancements to the software engineering & product management teams
• Be a SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs, leveraging App dynamics, fullstory, ELK or custom tools
• Participate in on-call support and orchestrating blameless post-mortems and encourage the practice within the organization
• Provides inputs to the definition, collection, and analysis of data relevant products, systems and their interactions towards business process resiliency especially related to impacting customer satisfaction, Revenue or IT productivity

Compensation & Benefits:

• The expected compensation range for this position is between $76,400 - $127,850.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• 6-10 years of work experience evolving to a SRE engineer with atleast 2 years of experience in continuously improving and transforming IT operations ways of working
• Bachelor’s degree in Computer Science, Information Technology or a related field
• The ideal Engineer will be highly quantitative, have great judgment, able to connect dots across ecosytems, and efficiently work cross-functionally across teams to ensure SRE orchestrating solutions are meeting customer/end-user expectations
• The candidate will take a pragmatic approach resolving incidents, including the ability to systemically triangulate root causes and work effectively with external and internal teams to meet objectives.
• A firm understanding of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for improving service offerings – pro-actively resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk
• Proven experience as an SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets skillsets.
• Deep hands-on