Independent Living Hospitality Director (Assistant Executive Director)

Join a vibrant, resident-focused senior living community where hospitality meets heart. We’re seeking a dynamic Assistant Executive Director to help lead The Crescent, with a strong focus on service excellence, resident experience, and daily operations. If you’re passionate about creating exceptional environments and have a background in hospitality or senior living leadership, apply today!

• Care
• Character
• Collaboration

• Bachelor’s degree and five (5) years of previous experience or equivalent experience in managing an independent living community.   
• Ability to communicate in writing and verbally with co-workers, residents, family members and business partners.  
• Ability to make complex decisions requiring a high degree of judgment.  Decisions affect the overall operation of the facility. Bachelor's Degree is preferred with equivalent experience. 

• Champion a culture of gracious hospitality and neighborliness to ensure a home-like environment for residents and their visiting families. This includes first impressions, culinary experience as well as life experiences at the community.
• Achieve and exceed Net Operating Income (NOI) and occupancy targets for the community.
• Oversee resident experience by ensuring high standards in hospitality, culinary services, first impressions, and ongoing engagement.
• Design and implement entertaining events and gatherings that foster resident connections in both group and one-on-one settings.
• Promote and maintain a high level of resident independence, wellness, dignity, and personal choice throughout daily operations.
• Build meaningful relationships with residents and families to proactively address concerns and continuously improve satisfaction.
• Develop and maintain local partnerships that drive referrals, increase visibility, and attract new residents to the community.
• Contribute to strategic pricing and marketing decisions that support top-line revenue growth and competitive market positioning.
• Lead execution of an effective external business development plan, assigning clear accountabilities and adapting strategy based on referral performance.
• Review and manage monthly financial statements, including non-labor operating costs, ensuring alignment with budget goals.
• Timely submission of monthly expenses and budget reports, adhering to internal business controls and compliance requirements.
• Provide leadership and oversight across all departments, ensuring efficient operations, regulatory compliance, and alignment with approved budget. 
• Ensure excellence in key areas such as facility maintenance, culinary service, activity programming, and resident experience.
• Maintain strong communication with residents, families, and external partners to address and resolve concerns promptly and effectively.
• Foster an inclusive and engaging workplace culture, supporting team development and staff satisfaction across all levels.