Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Location: Onsite – 5 Days/Week | Boston, MA 

Get to Know the Opportunity:

We are seeking a highly skilled and customer-focused Lead Solutions Engineer to join our Employee Tech Services team. This role is pivotal in delivering white-glove, deskside IT support to executives and staff in a fast-paced financial services environment. You will lead the resolution of complex technical issues, drive operational excellence, and ensure seamless end-user experiences across hardware, software, mobile, and AV systems. 

What You Will Contribute:

• Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems. 

• Troubleshoot and resolve issues related to hardware, software, network, and user credentials. 

• Coordinate and execute office moves, tech refreshes, infrastructure buildouts, and perform onsite installations. 

• Maintain and update tickets in alignment with SLA and KPI targets. 

• Deliver executive-level white-glove support, ensuring high-touch service and discretion. 

• Lead the deployment of software releases, patches, and system upgrades across end-user devices. 

• Manage IT asset lifecycle including procurement, inventory, and disposal. 

• Collaborate with cross-functional IT teams and provide mentorship to junior engineers. 

• Participate in incident response (P1–P5) and root cause analysis. 

• Support change, release, and problem management processes. 

• Experience in Microsoft services including Active Directory, DNS, DHCP, Microsoft 365, Print Server management, and Group Policies (GPOs). 

• Proficient in Microsoft Windows OS (Windows 10, Windows Server 2019), Virtual Desktop Infrastructure, and workstation imaging. 

• Competent in Microsoft Office 365 and Azure administration. 

• Administer security tools such as Putty, FTP, Antivirus, and Robocopy. 

• Deploy patches and system-related software. 

• Manage workflow and follow up on helpdesk issues via ticketing systems. 

• Implement systems-related work through full lifecycle, coordinating with teams and vendors. 

• Monitor systems and evaluate performance and latency concerns. 

• Troubleshoot servers