Endpoint Operations Support Analyst

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:00 am - 5:00 pm Posted Date 12/17/2024 Salary Range: $60615 - 97530 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 21139

Primary Duties and Responsibilities

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Under the direction of the Technical Service Delivery (TSD) Endpoint Operations Manager, provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties.  

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc..  

In this role, you will: 

• enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for UCLA Health IT managed departments
• ensure that policies, standards, standard operating procedures, and how-to documents are followed and utilized
• ensure endpoints follow standard security guidelines and safeguards
• communicate effectively, both verbally and written to clients and peers
• apply escalation process within the guidelines of the TSD SLA
• participate in the weekly rotational after-hours on-call support if required

This is a fully on-site role.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full hourly range for this position is $29.03 - $46.71. The University anticipates offering a salary between the minimum and midpoint of this range.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. 

Job Qualifications

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