Patient Financial Advisor II

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 

JOB SUMMARY
The Patient Financial and Access Services Department team at UT Southwestern Medical Center has a new employment opportunity available for a Patient Financial Advisor II. The successful applicant will operate with limited oversight and guidance to provide financial counseling and clearance to patients that occur across two or more revenue locations. Your list of duties will include but is not limited to the following: 

• Provide thorough explanations of billing statements.
• Ensure patients understand each charge and how it relates to the services rendered.
• Actively listen to and answer any questions patients may have about their bills.
• Address patient concerns regarding financial responsibilities for any upcoming services, making sure they are fully informed about what to expect.
• Guide patients step-by-step through various financial assistance programs available to them, including eligibility criteria, required documentation, and the application process.
• Offer personalized support to help patients access resources that can alleviate their financial burden. 
•   Efficiently process payments for upcoming services, as well as for any outstanding balances that patients may have.
• Ensure that payment options are clearly communicated, including methods for online payments, installment plans, and any other available payment solutions like UTSW financial assistance. 

You will work on-site at one of our Dallas PFA office locations.  

The shift will be 8am-5pm Monday through Friday. 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!
  
  EXPERIENCE AND EDUCATION
  
  Required
• Education
  High School Diploma or 
  Associate's Degree or 
  Bachelor's Degree 
   

• Experience
  5 years of financial counselor or equivalent experience with High School Diploma. or 
  3 years of financial counselor or equivalent experience with associate's degree. or 
  1 year of financial counselor or equivalent experience with bachelor's degree. 

JOB DUTIES

• Provides complex financial counseling for services that occur across two or more revenue locations.
• Provides training to Financial Wellness Advisor I's and other employees as needed rela