Strategic Initiatives Leader – Client Management - Virtual

Our Story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

This senior-level position within our client-management organization acts as the right-hand person to the Chief Client Officer and his/her team. The primary responsibilities include coordinating strategic initiatives and programs, overseeing broad operational aspects of client management, and ensuring smooth coordination between clients, internal teams, and third parties. The role works to ensure the Client Management team is aligned to Alight's overall goals. The Strategic Initiatives Leader will need to build strong connections within the business to navigate and negotiate effectively.

Responsibilities:

• Coordinate strategic initiatives and programs to enhance client management.

• Oversee operational aspects of client management to ensure efficiency and effectiveness.

• Develops and builds meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.

• Collaborate cross-functionally to optimize Product/Service/Delivery outcomes and ensure overall Customer Success and retention; facilitates cross-function collaboration with Delivery, Commercial and Finance, as needed, to lead and/or support change management activities and communications.

• Align client management organization objectives and activities with Alight's overall goals.

• Strong ability to lead to lead through influence; persuades, motivates, and inspires action toward desired outcomes. 

• Deliver a measurable Client Performance Scorecard and Client Waterfall Plan.

• Baseline and increase NPS for Client Management.

• Assist in deploying Renew Every Day Program.

• Assist SAE/CE LT team to communicate consistently internally, as needed.

Qualifications

• 7+ years of experience in Delivery/Strategic Initiative type role. Experience working with medium and large enterprise business clients is a plus

• Strong relationship building skills across multiple client personas and key internal/external stakeholders.

• Ability to lead through influence, persuading, motivating, and inspiring action toward desired outcomes.

• Excellent leadership, organization, communication, project-management, and presentation skills.

• Proven track record of developing and implementing operational plans and performance metrics.

• Ability to travel up to 25% as required (typically less).

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, cred