Facilities Maintenance Manager - The Armstrong Hotel

ABOUT US

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW 

Responsible for the safe and efficient organization and operation of the repairs and maintenance department. To manage and oversee the department in accordance with standards and guidelines established by The Yarrow Group. 

ESSENTIAL JOB FUNCTIONS 

1. Monitors the daily operation of the repairs and maintenance department 

2. Assesses priorities and address accordingly. 

3. Enforces company and departmental policies and procedures. 

4. Manages and controls purchasing to ensure department is within budget. 

5. Responsible for creating and facilitating a preventative maintenance schedule. 

6. Enforces The Yarrow Group standards, policies and 

    procedures with staff. 

7. Directs and evaluates performance of staff through follow up and training. 

8. Hires and supervises maintenance team. 

9. Develops training programs to ensure effective results. 

10. Establishes and ensures compliance with guest service standards. 

11. Utilizes inventories to provide high quality maintenance of the units. 

12. Develops a positive rapport with all owners, associations and board members. 

13. Initiates and maintains effective communication within department, and between all other 

      departments and associates. 

14. Ensures grooming and conduct standards for all associates are enforced. 

15. Provides feedback to management and owners on specific maintenance and repair needs. 

16. Develops and maintains effective payable, payroll, work order and other paperwork  

      systems. 

17. Provides quality control and care of supplies and equipment. 

18. Attends weekly departmental meeting as necessary. 

19. Is aligned with the culture, values, goals and human resource programs of The Yarrow Group. 

20. Maintains a professional appearance and attitude at all times. 

21. Support the the Yarrow Group environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry. 

22. Watch for safety hazards and report them immediately to your Supervisor. 

23. Travel to other properties in The Yarrow Group portfolio as required for task for 

       assignments. 

24. Maintain documentation resources including but not limited to: preventive maintenance, risk 

      management, loss prevention, safety, security, regulatory compliance, training, and  

      standards. 

Requirements

QUALIFICATIONS 

This candidate would possess strong communications skills, be familiar with high quality guest service, able to present themselves and product in a professional manner and must be able to work in a high volume/time sensitive environment.  

• Has thorough knowledge and understanding of general repairs and maintenance. Proven track record working with information technology systems. 

• Experience with fire and life safety systems. 

• Working knowledge of electrical, plumbing, HVAC and refrigeration. 

• Must possess excellent interpersonal and communication skills written and verbal. Will be interfacing with guests and owners to provide efficient and effective results as related repairs and maintenance. 

• Maintains a close working relationship with team members and department heads from all areas of hotel operations. 

• The position is on call 24 hours a day. One must be flexible to work long hours to ensure the smooth operation of the engineering department. 

• This position requires the ability to communicate and make sound judgment calls when evaluating problems and situations in order to expedite the resolution. Additionally, it is necessary to take a proactive role and manage by example. 

 PHYSICAL DEMANDS & WORK ENVIRONMENT 

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.