Claims Service Representative I

Overview:  

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Service Representative I. The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance. 

What you’d be doing:  

• Handle inbound claim inquiry calls and inquiry email requests  

• Provide credible guidance and assistance to customers seeking assistance with claim handling procedures  

• Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders 

• Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests  

• Provide prompt, courteous, and excellent service to internal and external customers always 

• Identify service opportunities and suggests innovative ideas for improvement 

• Handle multiple tasks while meeting established service requirements and standards 

• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues 

• Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary. 

• Other duties and projects as assigned
• Ability to work overtime as needed to meet business needs 

We’re looking for someone who has:  

• 1 to 3-years of customer service work experience 

• Professionalism and accountability 

• Effective and service-focused communication skills 

• Strong decision-making and problem-solving skills  

• Track-record of success in managing multiple, diverse, and concurrent work activities 

• Acute forward-thinking skills  

• Exceptional interpersonal skills, emphasis on building rapport  

• High regard for accuracy and providing top level service 

About SageSure:
 
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. 
 
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Con