International Services Assistant - 527012

Pay Grade/Pay Range:  Minimum: $15.48 - Midpoint: $18.56 (Hourly N2)

Department/Organization: 200501 - Overseas Studies (Main Account)

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm

Job Summary: The International Services Assistant provides front line, first-level of customer service with regard to student and scholar support. Serve as primary point of office contact for technical advising and case assignment to International Student & Scholar Services Team.

Required Minimum Qualifications: High school diploma or GED.

Additional Required Department Minimum Qualifications: Must be a U.S. Citizen or U.S. Permanent Resident in order to serve as an F-1 Designated School Official (DSO) with the Department of Homeland Security's Student Exchange Visitor Program and as a J-1 Alternative Responsible Officer (ARO) with the Department of State's Exchange Visitor Program.

Skills and Knowledge: Ability to proficiently use University of Alabama and Department of Homeland Security data systems (SEVIS, ISSM, and Banner). Understanding of communication proficiencies with a high degree of sensitivity. Strong customer service skills. Ability to work independently on projects as needed. Ability to work effectively as part of a team.

Preferred Qualifications: Experience studying abroad or in an international services office setting. Experience working with university students.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.