DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Job Location:

Division of Benefits and Medical Eligibility (DBME)
Family Assistance Administration (FAA)
4635 S. Central Avenue, Phoenix, Arizona 85040
6010 N. 57th Drive, Glendale, Arizona, 85301
5324 E. Washington Street, Phoenix, Arizona 85034
4324 W. Olive Avenue, Glendale, Arizona 85302
4522 W. Indian School Rd., STE 4-9, Phoenix, Arizona 85031

Posting Details:

Salary: $18.6159 

Grade: 18

Closing Date: February 26, 2026

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

Are you ready for a rewarding full-time position (40 hours per week) with comprehensive paid training and great benefits? As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, and can work independently in a fast-paced environment while providing quality interaction and communication with our clients. The person in this position will work for the State of Arizona, not the hospital. This is an in-person, on site-position at one of these various locations.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
  
• You will be attending paid classroom training with on the job training (learning by doing).
  
• Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
  
• Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
  
• While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.
  
• Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
  

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Customer service practices.
  
• Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
  
  

Skills in:

• Professional written and verbal communication.
  
• Customer friendly, empathetic and patient.
  
• Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
  
• Core math skills, including but not limited to, addition, subtraction, multiplication and division.
  
  

Ability to:

• Evaluate and make appropriate decisions (or determinations).
  
• Access, maintain, review and interpret information.
  
• Work independently as well as interacting with others on a team.
  
• Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.

Selective Preference(s):