Team Lead, Customer Development Representative - Austin (Hybrid)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Hybrid role balancing elite individual performance (70-80%) with team management (20-30% / 4-6 hours weekly). Bridges SDR/CDR team and leadership, driving personal quota and team success through coaching, operations, and accountability.

What You’ll Do: 

Individual Performance (70-80% of time)

• Consistently exceed personal quota and attainment goals

• Maintain superior daily KPI performance as team benchmark

• Execute strategic prospecting campaigns and build high-quality pipeline

• Collaborate effectively with AEs; operate with complete autonomy

Team Management & Operations (20-30% of time)

• Coordinate team scheduling, coverage, and departmental programs (SPIFFs, contests, call blocks)

• Run enablement sessions and lead team wrap-up meetings

• Provide management coverage when SDR/CDR Manager is absent

• Serve as first point of contact for SDR/CDR support needs

Coaching & Development

• Actively seek coaching opportunities, including regular cold call monitoring

• Provide structured, ongoing coaching to all team members

• Lead new hire onboarding and develop struggling SDRs/CDRs with targeted plans

• Share best practices and model elite prospecting behaviors

Accountability & Performance Management

• Hold team accountable for daily KPIs and activity metrics

• Ensure forecasting accuracy and updated opportunity notes

• Monitor performance trends, address issues proactively

• Track and report team metrics; implement corrective action plans

Leadership & Influence

• Drive positive energy, collaboration, and team morale

• Contribute strategic ideas for process improvements

• Foster culture of excellence and accountability

What You’ll Need:

• 6+ months as SDR/CDR at CrowdStrike (preferably Sr. SDR/CDR experience)

• 90% or higher rolling 6 month attainment, with consistent KPI achievement

• Demonstrated coaching ability and leadership qualities

• Strong organizational and communication skills

• Preferred: Team leadership experience, process innovation track record, deep CrowdStrike knowledge

Success Metrics:

First 90 Days: Exceed personal quota, establish coaching cadence, lead effective wrap-ups/enablement, balance duties, build trust, implement one process improvement

Ongoing: Sustained personal quota/KPI excellence (primary), team hitting goals, measurable coaching impact, smooth operations, positive morale

Key Distinctions from Senior SDR

Uniquely responsible for: proactive coaching (vs. observation-based), team KPI accountability, coordinating operations/scheduling/programs, leading wrap-ups, administrative compliance, management coverage, formal performance management/reporting

Career Path:

Positioned for: promotion to SDR/CDR Manager or sales management roles with sustained excellence in individual performance and team management.

Reports to: SDR/CDR Manager

Direct Leadership: Assigned SDR/CDR team

Collaborates with: Sr. SDRs/CDRs, AEs, Sales Leadership

Individual performance remains the primary focus; management duties integrated efficiently without compromising quota attainment.

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves