Software Support Specialist

Department: Corporate

Employment Type: Full Time

Location: Overland Park, KS

Description

Price Brothers Management Company, continuing the legacy of building Community. Price Brothers Management Company is a premier family owned and operated property management organization with over 100 years in the real estate industry. We believe in investing in our team members to create a culture that encourages and promotes innovative ideas, growth opportunities, and team building.  Through our dynamic and caring team we will IMPACT the lives of our residents, commercial tenants, team members, business partners and communities. Each individual plays a critical role in our success!  "Our employees have always been the beating heart of our business. The shared sense of pride and the work is unmatched. There is no Price Brothers without all the team members that call Price Brothers home." - Lena Price If you are eager to join a team where your opportunities are limitless, find your next career at Price Brothers!
The Software Support Specialist provides frontline technical support for the company’s multifamily housing management systems, ensuring smooth operations and exceptional service to property management teams. This role requires strong problem-solving skills, deep familiarity with multifamily software applications, and the ability to deliver timely solutions, training support, and system documentation. The Software Support Specialist plays a key role in enhancing operational efficiency and supporting team members in the effective use of company software platforms.

NOTE: As the business needs of each location may vary, so do the specific tasks. This is intended to be a generalized description.

Key Responsibilities

Technical Support & Issue Resolution

• Provide frontline support to internal teams and vendor partners for multifamily housing management systems.
• Troubleshoot and resolve software issues, integration challenges, and system errors in a timely and professional manner
• Deliver specialized support for Screening, Insurance, Payment Processing, and Revenue Management modules.
• Monitor and escalate recurring issues or system outages to appropriate internal or vendor resources.

Software Systems Expertise & Knowledge Management

• Demonstrate proficiency in multifamily housing software platforms, including Yardi Suite (Voyager 8, CrmIQ/ChatIQ, Aspire, RentCafe), and related applications.
• Maintain and update user documentation, including FAQs, guides, tips, and reference materials to support end-users.
• Serve as a resource for best practices and workflow optimization within software platforms.

Training Support & Development

• Administer the Learning Management System, including assigning courses, tracking progress, reporting training metrics, and updating content.
• Create training assessments, practicums, and testing materials to support software education programs.
• Evaluate user comprehension through training surveys, usage data, and performance metrics.
• Conduct Multifamily Workshops and facilitate training sessions for company events as needed.
• Collaborate with the team to support training series, system updates, and educational initiatives.
• Policy, Procedures & Operational Support.
• Maintain broad knowledge of multifamily housing policies, procedures, and operational workflows.
• Ensure software usage aligns with company policies, compliance requirements, and standardized processes.
• Provide feedback and recommendations to improve processes and enhance system-driven efficiencies.

Skills, Knowledge and Expertise

• Knowledge of real estate principles and multifamily property operations.
• Strong leadership abilities with a focus on team development, performance management, and continuous improvement
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely to diverse audiences and learners
• Strong presentation and facilitation skills for leading engaging training sessions, workshops, and meetings using interactive and multimedia techniques
• Ability to work independently while exercising discretion, professionalism, sound judgment, and confidentiality
• Strong organizational skills with the ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment
• Proficiency in various learning methodologies, including e-learning, instructor-led training, and blended learning approaches
• Ability to conduct needs assessments and develop customized training and development plans aligned w