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Deposit Servicing Specialist
SAFE Credit UnionUnited Statesfull_timeVerifiedPosted 23 Feb 2026
About the role
Deposit Servicing Specialist Hourly Range: $28.00 - $34.00
Exact role level and compensation may vary based on skill, experience and location. This is a hybrid role that will require the employee to be in office (Folsom, CA) 3 days per week. POSITION PURPOSEResponsible for originating and servicing specialty deposit accounts, including IRAs, trusts, estates, and other fiduciary arrangements. Responsible for analyzing, researching, and maintaining a broad knowledge of deposit product laws and regulations to ensure operational expertise for these specialty accounts. Works closely with front-line to ensure exceptional experiences to members and employees. Meets with members virtually to originate and service accounts. Handles telephone inquiries and requests from members. Assists with member transactions and issue resolution, as required. ESSENTIAL FUNCTIONS AND BASIC DUTIES Member Transactions (60%)
Education/EXPERIENCE: Bachelor's degree from a four-year college or university, and three to five years of work-related experience in a full-service financial institution; or an equivalent combination of education, training, and experience. Certification:
Exact role level and compensation may vary based on skill, experience and location. This is a hybrid role that will require the employee to be in office (Folsom, CA) 3 days per week. POSITION PURPOSEResponsible for originating and servicing specialty deposit accounts, including IRAs, trusts, estates, and other fiduciary arrangements. Responsible for analyzing, researching, and maintaining a broad knowledge of deposit product laws and regulations to ensure operational expertise for these specialty accounts. Works closely with front-line to ensure exceptional experiences to members and employees. Meets with members virtually to originate and service accounts. Handles telephone inquiries and requests from members. Assists with member transactions and issue resolution, as required. ESSENTIAL FUNCTIONS AND BASIC DUTIES Member Transactions (60%)
- Handle a variety of fiduciary account activities, including collecting proper documentation, account setup, and ongoing account maintenance.
- Administer Decedent Account Settlement process, including evaluating accounts, distributing funds, and processing necessary account updates.
- Carries out IRA administration responsibilities, including the opening and servicing of various IRA types such as Traditional IRAs, Roth IRAs, Simplified Employee Pension (SEP) IRAs, and Inherited IRAs
- Open and service Coverdell Education Savings Accounts.
- Verify the validity of Power of Attorney documents, interpret, approve, and ensure accurate deposit account setup.
- Research and respond to discrepancies brought forward by members.
- Process documents into Enterprise Content Management (ECM).
- Maintain documentation for associated GL accounts.
- Review and process tax reporting exception reports.
- Analyze IRA reports to ensure accurate tax reporting and make necessary corrections.
- Perform deposit account tax reporting responsibilities, including analysis and validation.
- Deliver technical and operational expertise to all channels concerning the administration of complex deposit accounts.
- Act as the main point of contact for members, beneficiaries, attorneys, and other stakeholders to ensure the appropriate handling of the decedent’s estate, IRAs, and to assist with fiduciary account matters.
- Monitor and respond to inquiries received from front line staff via ticket portal.
- Perform other duties as assigned.
- Review and process legal documentation, ensuring compliance with state and federal regulations.
- Evaluate accounts and conduct periodic audits to ensure quality assurance.
Education/EXPERIENCE: Bachelor's degree from a four-year college or university, and three to five years of work-related experience in a full-service financial institution; or an equivalent combination of education, training, and experience. Certification:
- Certified IRA Specialist 1 (CIS 1) preferred
- Certified IRA Specialist II (CIS II) preferred
- Microsoft Office products (Outlook, Teams, Word, Excel)
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