Customer Service Representative

Permanent work from home role.

Responsible for receiving and responding to customer queries in a timely manner. We are seeking a highly motivated, highly organized applicant with a strong work ethic and a high degree of problem solving skills to join Vcorp Services. This position includes drafting state documents, communicating with customers via phone and email, managing statewide projects as they present themselves, and a very professional attitude. As well as building and updating customer orders and records, researching jurisdictional requirements and a calling the state when necessary.

Essential Duties and responsibilities                                          

• Receives and responds to customer queries in a timely manner based on informational scripts provided.
• Enters new client information into client database as needed.
• Compiles and/or updates job details in relevant databases.
• Follows-up with clients by phone, email or correspondence to keep client fully informed of
  resolution process and status.
• Contacts internal departments as necessary to resolve customer-related issues.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Refers unresolved customer grievances to designated departments for further investigation.

Other Duties            

Performs other duties as requested by Supervisor.

Job Qualifications

Education

Minimum:   High school diploma OR, equivalent.

Experience

Minimum Experience:  1-3 years of related experience, OR equivalent.

Tools:

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Other Knowledge, Skills, Abilities or Certifications:

Preferred: 

• Strong Customer Service skills.
• Detail oriented with strong analytical, time management and problem solving skills.
• Ability to work well in a team.

Travel requirements

• N/A

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Compensation:

Target salary range CA, CT, CO, HI, NY, WA: $44,000-$60,200