Software Development Engineer VI - Wallet Profiles Team

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview

We are seeking a Software Development Engineer VI-Wallet Profile Team that will be pivotal in shaping the digital account experience for over 100 million members. This team is tasked with managing the entirety of the members' accounts, encompassing Member Data Management & Lifecycle, Profiles & Personas, and Linked Accounts. Within the wallet metaphor, it represents the digital counterpart of your physical wallet. Your work with the team has direct engagement with members through their accounts, enhancing user satisfaction and trust. Additionally, your role is crucial in maintaining the integrity of member data and ensuring compliance with regulatory standards through diligent data management.

This role sits in Sunnyvale, CA and has an onsite component of 4+ days per week onsite. 

Responsibilities

• Set the architectural vision and technical roadmap for the ID.me Marketplace - owning all parts of the application stack and being the technical leader for 20+ engineers
• Transform ID.me Marketplace into a personalized experience for the 100+ million ID.me user base through content recommendation algorithm design across the full suite of Marketplace touch points - web, app, email
• Lead A|B experimentation to vet hypotheses and analyze the results. Synthesize learnings into future experiments
• Develop, articulate, and iterate a a long-term vision, and deliver impactful results through key milestones (i.e., days/weeks vs months), having a high bias for action
• Raise the bar for technical excellence, engineering best practices, testing strategies, and distributed system design through pairing, mentoring, architecture / code reviews, technical presentations, and leadership of knowledge sharing sessions
• Exert significant influence on the overall vision and long-term goals of the company by co-leading roadmap planning with engineering and product leadership
• Own deliverables end to end through both committing quality code and overseeing the work of others, with the judgment to know which is appropriate

Minimum Qualifications

10+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++3+ years of machine learning (ML) experience, including designing ML systems, leveraging ML toolsets, or building models based on existing ML techniques, preferably in the personalization domain in a B2C product

• Experience with GDPR compliance and an understanding of CCPA
• Experience with data retention and data governance

A proven track record of successfully building and owning distributed systems and services at scale by incorporating containers, cloud native services, and infrastructure as code driven tooling.Proven ability to lead a team through up-leveling its automated testing skills and postureExperience moving an organization forward in best practices around tracking, observ