Operations Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Operation’s Manager

Richemont | Grand Prairie, TX

Role Overview

This is a Leadership role within the Richemont America’s Regional Distribution Center.  The role is responsible for people, processes, and performance within business critical operational areas (jewelry, watches, spare parts, e-commerce fulfillment, value-added services).  This role ensures company policies and guidelines are followed and consistently promotes established values and behaviors to foster continuous improvement to desired work culture and employee engagement.  In addition, this position supports and promotes continuous improvement efforts through Kaizen events, audits, 5S programs, safety, and root cause/corrective action.  Furthermore, they are responsible for the development and performance of direct reports across multiple shifts, including Operation’s Supervisors and Team Leads within areas assigned. 

Responsibilities:

 

Operational Management

• Management of people and processes within assigned operational areas (Precious products-watches & jewelry, spare parts, value added services, e-commerce, final packing, shipping) to achieve performance reliability, speed, and quality targets.
• Coordination and support of distribution center priorities linked to strategic initiatives.
• Lead implementations of Logistics Operating Model changes & initiatives within areas of responsibility.
• Lead implementation, sustainment, and continuous improvement of Lean/5S initiatives aligned with overall organizational programs.
• Oversee facility health elements within areas of responsibility to support safe & efficient operations, space utilization, and cleanliness.
• Participate in SAP and EWM (Extended Warehouse Management) system health checks and testing to verify normal operating functions and upgrades meet expected requirements

 

Quality & Training

• Partner with Training Ambassadors to identify operational needs and establish cross training initiatives to increase flexibility. Support ramp up to ensure preparation and readiness for peak business periods.
• Support the associate development program to enhance operational flexibility and career growth of team members.
• Partner with Supervisors to create and maintain SOPs, work instructions, and training checklists aligned with the Quality Management System.
• Lead change management efforts through proper communication and training to ensure process compliance.
• Review and analyze audit program results and works with teams in applying corrective actions to drive improved quality and client experience.
• Partner with Inventory Control and other Operation’s Leadership to identify trends and determine root causes on inventory variance, applying corrective actions to mitigate risk and improve accuracy.
• Participate in quarterly inventory reviews with functional leadership.
• Support sustainability efforts for ESG programs
• Support regulatory requirements linked to operations and esta