Senior Program Manager, Business Operations

About the team

Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we’re working to create an easier, smoother ‘check-out’ experience for real-estate transactions.

The Business Operations (“BizOps”) team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL’s next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.

About the role

Zillow Home Loans is seeking a highly analytical, strategic, and collaborative individual to act as a key contributor, reporting to the Principal, Business Operations. The Sr. Program Manager, Business Operations will tackle a variety of problems, diving into data, and driving insights and initiatives for ZHL across sales, operations, product, and analytics. The focus of this role will be on data-driven decision-making to evaluate and optimize performance for our Digital sales organization, as well as taking a strategic and programmatic lens to drive Product, business, and operational growth initiatives. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You’ll get senior leadership exposure, focus on high-priority initiatives, and be plugged into every facet of the business.

What you’ll do:

• Evaluate and identify growth opportunities: Perform analyses and build models to identify actionable insights and opportunities to develop initiatives that optimize or grow the Digital conversion funnel and sales organization. 

• Influencing product strategy: synthesize customer pain points, competitive intel, and funnel data into clear roadmap recommendations for the Product Leadership Team.

• Drive cross-functional projects: Coordinate with Sales, Marketing, Product and Finance teams to strategize, coordinate, program manage, and execute high-impact initiatives, monitoring progress against defined KPIs.

• Stakeholder Collaboration: Support the preparation of presentations and data summaries for senior stakeholders during regular weekly and monthly business reviews, helping turn insights into business actions.

• Drive Sales Performance Analysis: Deliver actionable insights through data analysis, enabling sales leaders to monitor performance and identify opportunities for improvement. Work independently to lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements.

• Support high-priority leadership asks. Provide rapid, well-structured analyses when time-sensitive questions arise, giving executives clear options and trade-offs.

• Institutionalize operating rhythms: Support and refine OKR, KPI, and post-mortem processes that promote accountable decision-making and continuous improvement across the product organization.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• Minimum of 6–9+ years of relevant experience, including 2+ years in top-tier management consulting or investment banking, plus experience working with product teams within startups, tech, or other high-growth settings.

• Data-driven problem solver wit