Customer Service Coordinator II

Description

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity! 

 

CTG's premier client has a contract assignment for a Customer Service Coordinator II.

 

Type: Contract

Job Title: Customer Service Coordinator II

Location: Corning, NY

*Candidates must be able to commute and work onsite in Corning, NY*

Pay Rate: Based on experience

Work Hours: M-F 8am-5pm

Education: HS diploma or GED. Two-year degree preferred.

 

A successful candidate in this position will possess strong soft skills as well as

• 1+ year customer service experience and outstanding Microsoft Excel skills.

Description

• Supports CET Customer Service team.
• Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics.
• Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
• Maintains records of customer profiles and prepares status reports.
• Position acts as a liaison between customer and business.
• Identify and act on supply issues to minimize impact to the customer.
• Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.

Requirements:

• Strong attention to detail, experienced at building relationships and working across many different areas. Able to effectively manage multiple activities in a fast-paced environment.
• Gathers information independently using established and well-defined procedures to problem solve, make decisions, and prioritize.
• Ability to negotiate and resolve issues across multiple functions.
• Demonstrates strong excel skills.
• Consistently completes tasks with a high level of accuracy and professionalism and has very strong communications skills (both written and verbal).

Required Qualifications

Education

• HS diploma or GED. Two-year degree preferred.

Desired Skills/Experience:

• PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.
• Positive attitude, team player.
• Enjoys being challenged and strives to improve processes.

Desired/Required Soft Skills:

• Team player, clear and concise communications skills, patience, ability to remain calm in stressful situations, attentiveness and has a positive attitude, is dependable and punctual.

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Emily.Drew@ctg.com.

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with