Associate Director of Advising & Retention

Position Title:

Associate Director of Advising & Retention

Job Description:

The Associate Director of Advising and Retention serves as the primary advisor for all students in the Center of Accelerated Undergraduate Programs. She/he will collaborate with the Division of Continuing Studies (DCS) Associate Director of Admissions and Slate Operations, Associate Director of Recruitment, and Adult Learning Specialist to help students navigate their pathway in the classroom. This position is focused on student needs and ensuring a positive student experience from admission to graduation.

Essential Duties and Responsibilities:

• Acts as the main contact and advisor for new adult undergraduate students, including academic advising, goal setting, onboarding, and course registration.
• Evaluates transfer credits in collaboration with the Registrar’s Office to ensure accuracy of academic advising and degree completion plans
• Creates individualized degree completion plans and assists in advocating for student course substitutions/transfer credits
• Onboards new DCS students in reviewing processes, policies and resources.
• Lead the effort to build and update online orientation material for DCS students.
• Supports students by working with program directors and advisors to ensure students are converted from an admitted student to an enrolled student. 
• Tracks all data related to enrollment and student support and provides reports to Associate Provost of DCS as is needed.
• Works with the Director of Academic Operations to ensure data aligns with dashboard reporting.
• Serves as the main School Certifying Official to support military connected students within DCS and maintains VA certification requirements.  Collaborate with various offices across university in regard to VA certification and student needs.
• Maintain regular office hours and provide phone and virtual appointments for students as needed
• Works with academic advisors, adult learning specialist, and the Director Academic Operations for DCS to support student needs related to re-enrollment.
• Contributes to all Frederick campus enrollment initiatives as necessary.
• Coordinates with all offices on both campuses as needed to resolve student questions and concerns. Contributes to discussion of new program initiatives.
• Attend Frederick team meetings and other Frederick campus meetings and events.
• Performs other duties as assigned.
• Collaborates with DCS and other university constituents to improve retention; develop initiatives to monitor and act upon retention issues facing DCS AUG population.

Job Requirements: Education, Experience and Skills:

• A minimum of a bachelor’s degree is required. 
• Minimum five years of related experience, preferably in a higher education environment.
• Candidate should have excellent interpersonal skills, several years of experience working in the advising and enrollment environment and be comfortable working with various technology tools to track and manage student information.
• Experience supporting military-connected students and international students is preferred. 
• Excellent written and oral skills.

Salary/Benefits

Salary:

$61,700/year

Employee Benefits:

This full-time position has full benefits and annual, holiday, and sick leave. The university offers a generous benefits package, including tuition remission for graduate and undergraduate classes at Mount St. Mary’s University, a retirement program with a match, as well as a generous paid time off schedule. For a complete list of employee benefits, please visit: https://inside.msmary.edu/more/human-resources/index.html

Full Time/Part Time:

Full time