Senior Executive Business Partner

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the RoleWe’re looking for an Senior Executive Business Partner reporting to Chief of Staff to the CRO and supporting our VP, Global Customer Success and VP, Services & Support, who partner to lead Attentive’s entire post-sale Customer Experience function. This is a hybrid role that combines high-level executive support with operational and program management responsibilities—ideal for someone who thrives in both strategic and tactical work.
In this role, you will serve as an extension of the executives you support: anticipating needs, ensuring they are focused on the highest priorities, and at times gaining alignment or making decisions on their behalf. You’ll manage core executive support functions like calendar, travel, and expenses, while also owning and driving cross-functional initiatives that span Customer Success, Services, Support, and other go-to-market teams. From building business metrics readouts and creating strategic program frameworks to coordinating the launch of key initiatives like our Executive Sponsor Program, you’ll help turn vision into execution.
This is a unique opportunity to gain visibility into the inner workings of a high-growth SaaS company, work directly with senior leadership, and make an immediate impact on our most important customer-facing priorities.

What You’ll Accomplish

• Manage and optimize the calendars, travel arrangements, expenses, and high-priority meeting prep for both the VP, Global Customer Success and VP, Services & Support—ensuring they are focused on the most impactful work.
• Serve as a trusted partner and extension of the executives, exercising judgment to make decisions, resolve conflicts, and gain alignment on their behalf when appropriate.
• Support planning, coordination, and execution of Customer Experience leadership events, team offsites, partner engagements, and key customer meetings.
• Build and maintain executive-ready materials, including business metrics readouts, strategic initiative updates, and leadership communications that span Customer Success, Services, and Support.
• Create frameworks and coordinate cross-functional workstreams for strategic programs (e.g., Executive Sponsor Program, new product rollouts, operational process improvements) across the post-sale organization.
• Drive accountability across teams—ensuring deliverables are completed, stakeholders are aligned, and initiatives move forward on time.
• Partner with the VPs to prioritize initiatives and resources, escalating risks and dependencies proactively.
• Develop clear, concise decks for executive and customer-facing meetings, synthesizing input from multiple teams.
• Maintain confidentiality and exercise sound judgment in managing sensitive information.

Your Expertise

• 6+ years in a role blending executive support with operations, project management, or Chief of Staff responsibilities—preferably in a high-growth SaaS or technology environment.
• Proven ability to act as an extension of senior executives, exercising sound judgment and decision-making on