Principal Product Manager, Conversational AI Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a Principal Platform Product Manager with a strong technical background to lead the development and launch of our conversational platform and generative AI capabilities. As a key member of our product team, you will be responsible for defining and executing the product roadmap, working closely with cross-functional teams to ensure successful product launches, and driving customer success.

Key Responsibilities:

· Define and execute the product roadmap for our conversational platform and generative AI capabilities

· Work closely with cross-functional teams, including engineering, design, sales, and marketing, to ensure successful product launches

· Conduct market research and analyze customer needs and feedback to inform product development and strategy

· Collaborate with product development teams to prioritize features and ensure alignment with product vision and goals

· Develop and maintain product documentation, including product requirements, user guides, and release notes

· Develop and maintain relationships with key stakeholders, including customers, partners, and internal teams

· Monitor and analyze product performance metrics to inform product improvements and optimizations

· Stay up to date with industry trends and best practices in conversational AI and product management

· Stay up to date with the latest LLM models in the market and their applications in various industries

· Develop and maintain a deep understanding of the technical aspects of our conversational platform and generative AI capabilities

Qualifications

Qualifications:

· Bachelor's degree in Computer Science, Engineering, Product Management, or a related field

· 5+ years of experience in product management, with a focus on conversational AI or related technologies

· Strong technical background in computer science or a related field, with a deep understanding of machine learning and natural language processing

· Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams

· Strong analytical and problem-solving skills, with the ability to analyze customer needs and feedback and inform product development and strategy

· Experience with product documentation and release management

· Strong understanding of conversational AI technologies and their applications in various industries

· Strong experience with Agile product development methodologies

· Familiarity with the latest LLM models in the market and their applications in various industries

FD21

For positions in the Bay Area, we offer a base pay of $152,000 - $266,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to